We have a booking with airbnb for the **th - **th - the property is in London under Tie...

GetHuman-l_biglar's customer service issue with AirBnB from December 2020

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-l_biglar's own words
We have a booking with airbnb for the **th - **th - the property is in London under Tier * restrictions - we are also located here. The host is refusing a refund as they will remain open. The host has said: "We are still hosting guests who adhere to government guidelines.**For those who can't, then they accept that they chose make plans in very uncertain times. It is unfair to expect the risk of that decision, and therefore it's costs implications, to fall on the host."**...as if the host was forced into renting out their property and did not also make the decision to host during uncertain times. I am trying to get into contact with Airbnb for a refund but I think they have introduced policy to protect themselves during COVID, so not sure how much luck I will have. Seems it is down to the host to be a decent person! I have asked the host for proof that they are actually allowed to remain open during this time and they have not been able to give me any.

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AirBnB

Customer service issue
Reported by GetHuman-l_biglar
Dec 22nd, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 8470 others
0 customers following this

Timeline

GetHuman-l_biglar started working on this issue
Dec 22nd, 2020 12:23am

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