AirBnB Customer Service Issues

Archive 64

The following are issues that customers reported to GetHuman about AirBnB customer service, archive #64. It includes a selection of 20 issue(s) reported December 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am an Airbnb host for Down House in Higher Eype, Bridport, Dorset, UK. I had a guest who had to cancel his booking due to new COVID rules but only received a partial refund of £50 out of the £[redacted] he paid. I would like to refund him 75% of the total amount. Please reach out to me as soon as possible as he is in urgent need of the refund. Thank you.
Reported by GetHuman5537710 on Mittwoch, 9. Dezember 2020 17:52
Hello, I am seeking assistance regarding an ongoing issue with your customer support. I have been experiencing a recurring problem with your system for the past three months where it erroneously charges my guests $59 per night instead of the correct rate of $79 per night. This discrepancy has resulted in a loss of $[redacted].00 this month alone. Despite my daily calls to address this issue, I am consistently assured that someone from the resolution department will contact me, yet no one follows up. Instead, I receive emails stating that my case is closed without any resolution. I have thorough documentation to support my claim that the issue lies on your end, but unfortunately, I am struggling to get in touch with anyone on your team for assistance. Any help in resolving this matter would be greatly appreciated. Thank you, Terri H.
Reported by GetHuman5543783 on Freitag, 11. Dezember 2020 14:29
Hello, I need assistance regarding a payment issue with Airbnb. I recently discovered that the card I used for my initial payment has been cancelled due to fraud a few months ago. I have already cancelled the booking on the app. I am concerned about what will happen to the refund that was issued. I would like the refund to be processed to a different active card that I used. The cancelled card details are as follows: Receipt ID: RC9R88PJPT VISA •••• [redacted] Date: Dec 15, [redacted] Amount: R24,[redacted].48 Confirmation code: HMYTKKJ5KZ I request that the refund be transferred to the following active card: MASTERCARD •••• [redacted] Thank you for your help in resolving this matter.
Reported by GetHuman-clairekt on Dienstag, 15. Dezember 2020 07:04
Re: Confirmation Code: HMYTKKJ5KZ. Hello, I am seeking assistance regarding a situation with my Airbnb payment. It appears that the initial card I used for payment was actually canceled due to fraudulent activity several months ago. I took the necessary step to remove this card from my Airbnb account. I have been informed by my bank that any refunds issued to the canceled card will not go through, and the funds will bounce back. I kindly request that the refund of R24,[redacted].48 be credited to MASTERCARD ending in [redacted] (receipt ID: RCMCY3RT49). I can confirm the receipt of R19,[redacted].00 today. I appreciate your prompt attention to this matter. Thank you.
Reported by GetHuman-clairekt on Mittwoch, 16. Dezember 2020 04:45
I reserved an Airbnb in Wales for six individuals from three separate households for the Christmas holiday. They are my children and their partners, whom we haven't seen for a year. The Airbnb host has stated that we are only eligible for a 50% refund. I believe that since there is a legal requirement in Wales for only two households to gather indoors and this decision was just announced today, we should receive a full refund. This way, I can attempt to book a different Airbnb in England and still have the Christmas celebration we had planned.
Reported by GetHuman5560017 on Mittwoch, 16. Dezember 2020 18:11
I hosted on Airbnb for two years as a super host without any major issues. However, last summer, a login glitch caused me to lose out on bookings and revenue. Recently, Airbnb requested more personal information, specifically a photo, but I couldn't provide it using the options given. Despite my attempts, including sending a photo in jpg format, I received no response. Airbnb threatened to withhold my payments if I didn't comply and eventually blocked my account, leading to the loss of two bookings. Currently, they are withholding a payment of $[redacted].18 from a past booking. I tried contacting their helpline but found it out of service, and an email to Aisling Hassell, who no longer works there, was unhelpful. I am unable to email their support team now. How can I retrieve my earnings from them?
Reported by GetHuman5563383 on Donnerstag, 17. Dezember 2020 18:03
Hello, I am having trouble logging into my AirBnB account. It seems my account has been blocked. I am unable to verify it via mobile since I no longer use that phone number. I have tried to verify through my email and Facebook, but the verification process does not move forward. Clicking on the proceed button just keeps loading without switching to the next page, preventing me from accessing my account.
Reported by GetHuman-nessileh on Freitag, 18. Dezember 2020 17:03
I recently relocated, purchased a new computer, and updated my phone number. I used to host years ago, but now I reside in a retirement community and haven't hosted for approximately 7 years. I'm currently attempting to book an AirBNB property for a short stay in March [redacted]. Unfortunately, my account got locked due to an accidental error with my phone number input. It's frustrating that I am unable to proceed with the booking and payment process.
Reported by GetHuman5568521 on Samstag, 19. Dezember 2020 08:38
We have an Airbnb booking in London for the 27th-28th, during Tier 4 restrictions. The host is not offering a refund while deciding to remain open. Their statement suggests they are not responsible for guests' decisions during uncertain times. I am attempting to contact Airbnb regarding a refund, but given their COVID policies, success is uncertain. It's disappointing that the host is not proving their legitimacy to operate during this period.
Reported by GetHuman-l_biglar on Dienstag, 22. Dezember 2020 00:23
Hello, I attempted to verify my card on Airbnb, and they charged me without successfully verifying the card. I tried four times, and Airbnb charged me 9.12 BAM, which is 4.68€. Although the money was deducted from my debit card, I did not receive any confirmation or verification. I would like to communicate via email to request a refund for the unauthorized charges. Additionally, I suggest improving the card verification process to avoid such issues in the future and prevent unauthorized charges. Thank you.
Reported by GetHuman-zikomir on Dienstag, 22. Dezember 2020 13:24
Hello Airbnb, I booked a trip to the Gold Coast from the 21st of December to the 24th. Due to the new cases in NSW, the borders were closed again. I contacted my host, Ifly, and we agreed on a full refund. However, I received a message from you stating that I would only receive $[redacted] instead of a full refund. Can you please confirm this? I am hoping to receive a full refund due to the government restrictions.
Reported by GetHuman-rommelol on Dienstag, 22. Dezember 2020 20:55
Hello, I am seeking assistance to recover my superhost account. In April, my account was blocked due to reservations that were flagged for potential fraud. I hope to address this issue and continue my positive experiences with guests on your platform. I kindly request a review of my account activity to grant me access. In the interim, I have opened a new accommodation and would like to list it. Throughout my years of hosting, there have been no fraudulent activities, as evident from my reviews on other reputable sites like booking.com, hotels.com, and egencia.com. Thank you for your attention, and I look forward to a possible resolution and future collaboration.
Reported by GetHuman-quiboo on Montag, 28. Dezember 2020 19:17
Hello, I came across a property listed at $[redacted] per night. After contacting the host, I discovered that the price had increased to $[redacted] per night when trying to make a reservation. The host claims it's a site error on Airbnb's part. I possess a screenshot displaying the original $[redacted] price. The host is willing to correct the price but is unsure how to do so. Could you please assist in adjusting the price? My screenshot shows $108x3 for a total of $[redacted], a $80 cleaning fee, and a $57 service fee. Your help in rectifying this matter would be greatly appreciated. Thank you, Irina.
Reported by GetHuman-ikosheva on Donnerstag, 31. Dezember 2020 00:42
Hello, My name is Marta S. J. and I have a booking for today with 8 friends in Dublin. Last evening, our Taoiseach changed the restrictions for the coronavirus and we are not allowed to go there. I was in contact with the landlord, and he is happy to transfer me my money back, but he told me to be in contact with you first. We would like a refund because we didn't know about the new restriction beforehand, and we would be going against the law if we went there. Many thanks, Marta
Reported by GetHuman5602611 on Donnerstag, 31. Dezember 2020 10:15
Dear Airbnb, I hope this message finds you well. I have noticed your collaboration with cleaning companies in various cities and would like to propose a partnership for the Dominican Republic and the Caribbean. Our company, CleanFast, specializes in eco-friendly cleaning services such as deep cleaning, steam cleaning, and disinfection, including Covid-19. We use biodegradable products to align with environmental consciousness. I believe that by joining forces, we can create a mutually beneficial opportunity for growth. I am eager to discuss this further at your earliest convenience. Best regards, Jonathan M. O. R. Customer Service at Clean Fast Home Services Tel.: [redacted] & [redacted]
Reported by GetHuman-cleanfas on Dienstag, 5. Januar 2021 23:38
I was removed from Airbnb in November right before my planned Thanksgiving weekend vacation with my family due to a minor incident. I was told someone would contact me within 72 hours, but I haven't heard anything yet. Following a concert, I was involved in a bar fight, pleaded no contest, and received court supervision with no further issues. I paid the fines and have since moved forward. I work at a nuclear power plant where I undergo extensive security procedures compared to your site. My attempts to contact customer support have been unsuccessful as the number is not available from my area. I managed to book my Thanksgiving vacation directly with the owner at a discounted rate due to the Airbnb situation. If this matter isn't resolved promptly, I will share my experience on social media.
Reported by GetHuman-cgcharit on Montag, 11. Januar 2021 15:34
1. The frozen listing for Mahavan "In the Hills 'Old Site needs to be removed to avoid confusion. 2. Mahavan is an eco-friendly, anti-noise pollution, and organic site that is fully functional. 3. Clients have mentioned that individual rooms like Orange, Red, Yellow, Green, and Blue cannot be booked separately, even though they are listed individually. 4. Rooms are listed individually, but there should also be an option to book all rooms collectively under Mahavan Eco Friendly, Anti-Noise Pollution, and Organic. 5. Clients often do not adhere to the specified timings. Is there a way to encourage prospective clients to follow through with inquiries and confirm their bookings? I would prefer to have a discussion with someone rather than receiving generic notes. Thank you!
Reported by GetHuman-trlshara on Dienstag, 12. Januar 2021 08:28
The accommodation did not match its description in the listing. Upon arrival at the Airbnb, we were disappointed to find a space different from what was advertised. The photos were misleading, the furniture and decor had changed, and the place was not properly maintained with dead plants and drafty gaps. Feeling unsafe and uncomfortable, we, a group of four women, immediately left for our safety and found alternative housing. Despite reaching out to the host with our concerns, they were unresponsive, leaving us in a stressful situation. We are seeking a full refund for our booking as the host and Airbnb have denied our request, insisting we cancel through Airbnb's platform with no refund offered.
Reported by GetHuman-narinda on Mittwoch, 20. Januar 2021 12:03
Good morning, I am Serena Cozzani, owner of Serenella Guesthouse between Val di Vara and Cinque Terre. I would like to be contacted regarding my legal situation. I am starting the paperwork to close my business with a VAT number. My partner and I are taking advantage of the closure to renovate and enhance the property. At the moment, I am unsure when I will be able to reopen for tourists, but I know I will and therefore want to continue with you. I kindly ask for guidance on how to rent out my rooms and an apartment for a few days as a private individual. I assume I should operate like a B&B, with revenue stamps, etc. If you could provide me with some useful links on this matter, I would greatly appreciate it. Additionally, I request an extension of the closure period for my calendars to a date to be determined (I aim to reopen by the end of June). Looking forward to your kind response. Warm regards.
Reported by GetHuman5676814 on Donnerstag, 21. Januar 2021 13:54
Hello, I am the sole owner of Villa Intaba in Spartillas, Greece, which includes House Tanna, House Teigan, and House Sienna. There are three listings on the Airbnb platform. My ex-wife, Elaine Zoutendyk, who previously managed the property while we were married, is no longer involved. Unfortunately, she is not cooperating and will not provide the login and password details for the properties. I have no access to this information. I would like to take over the three Airbnb listings as we have bookings confirmed for [redacted]. I kindly request new login details for all three properties. I understand that you may need proof of my ownership. Please advise on the necessary steps for verification. Please refrain from contacting Elaine Zoutendyk directly. My contact number is [redacted] 82 [redacted]. Thank you.
Reported by GetHuman-garthz on Donnerstag, 11. Februar 2021 08:44

Help me with my AirBnB issue

Need to call AirBnB?

If you need to call AirBnB customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call AirBnB
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!