I have forgotten my password for my AirBnB account. When I report that I have forgotten...

GetHuman-sallygow's Account Access issue with AirBnB from November 2020

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Before contacting them, items GetHuman-sallygow may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-sallygow's own words
I have forgotten my password for my AirBnB account. When I report that I have forgotten it, it allows me to reset but then it checks my credentials like my phone number, which has changed and my card numbers which are not the ones I am currently using, so I have lost access to them as well. I have tried setting up a new account but it will not let me since I already have an existing account which I cannot now access. Please help me.

GetHuman-sallygow did not yet indicate what AirBnB should do to make this right.

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AirBnB

Account Access issue
Reported by GetHuman-sallygow
Nov 11th, 2020 - 5 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 9304 others
0 customers following this

Timeline

GetHuman-sallygow started working on this issue
Nov 11th, 2020 5:08pm
GetHuman-sallygow indicated the issue is not fixed yet.
Nov 11th, 2020 9:56pm