I have an email account and have been trying to contact a host. Your Airbnb system will...

GetHuman5053415's customer service issue with AirBnB from July 2020

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Before contacting them, items GetHuman5053415 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5053415's own words
I have an email account and have been trying to contact a host. Your Airbnb system will not let me sign in. And when I try and reset my password, it immediately says my password reset link has expired. I have tried signing in with my phone number, that sends me to a sign up page for a new account, I try signing up and it says I already have one. I have tried Facebook and it too resorts me too an email sign up page. Then I spent about hour relentlessly going through each of your help center areas which all ask me to sign in before I can send a message to the help center. Beyond frustrating. And not at all user friendly.

GetHuman5053415 did not yet indicate what AirBnB should do to make this right.

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Customer service issue
Reported by GetHuman5053415
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 9270 others
0 customers following this


GetHuman5053415 started working on this issue
Jul 11th 3:05am
GetHuman5053415 indicated the issue is not fixed yet.
Jul 14th 5:18am