I need help to unlock my account so I can change a reservation to a different date.

GetHuman-frostsan's Change Booking issue with AirBnB from May 2020

Help with my AirBnB issue
The issue in GetHuman-frostsan's own words
I was trying to unlock my account. You have phone number for me in Canada on file. I am in Costa Rica & have no access to that phone. ... I have a reservation booked & paid for July ** - July **, ****. I have to change the reservation to a later date as my flight was cancelled. I emailed the hosts & they will gladly change the reservation for a later date once I have a secure flight. Now I tried to go on line to do this but my account is locked for security purposes & I have no access to the phone number you have on file. I need to unlock my account ASAP to change my reservation. I do not want to lose the opportunity to change the dates to the ones I need. When I went into your help site it said it would take several days to reply. I need your help to do this now so the place does not book up & I do not lose my reservation.
This is frustrating because I could possibly lose my reservation.
They could unlock my account.
How GetHuman-frostsan fixed the problem
I clicked on the "I need help " icon. Then a message came up & said it could take several days. I tired this option * or * times. They contacted me * hours later & said my account is now unlocked.
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Change Booking issue
Reported by GetHuman-frostsan
May 25th, 2020 - a year ago
Not resolved
GetHuman-frostsan shared how to fix
Seen by 14 customers so far
Similar issue to 8990 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-frostsan started working on this issue
May 25th, 2020 10:05pm
GetHuman-frostsan confirmed the issue is fixed. Hooray!
May 26th, 2020 2:12am
GetHuman-frostsan indicated the issue is not fixed yet.
May 26th, 2020 6:34am