I made an order on Airbnb and paid through Wechat. However, the host told me that he co...

GetHuman4844472's customer service issue with AirBnB from May 2020

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The issue in GetHuman4844472's own words
I made an order on Airbnb and paid through Wechat. However, the host told me that he couldn't have any guests right now because of the virus. so I asked him for a full refund but it seemed like he didn't accept my request. so I made a phone call with him and he said he already sent several emails to Airbnb to cancel my reservation but no one responds and he said he didn't have my money, but Airbnb has and that's why I contact you.**later, I made another phone call with the host and he said he already filled out the cancellation form and sent several emails to Airbnb to clarify the situation. Also, he said Airbnb confirmed with him about the cancellation. So we are both confused right now and I'm getting angry. The host and I both want to speak on the phone with Airbnb to find out what we should do. Plus, I haven't got any response from the customer agent for more than one day and my move-in date is May **nd but Idk how to cancel my reservation and get a full refund so I'm really mad rn. Please give me a call as soon as possible or I may sue you.

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AirBnB

Customer service issue
Reported by GetHuman4844472
May 19th, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 9014 others
0 customers following this

Timeline

GetHuman4844472 started working on this issue
May 19th, 2020 9:44pm

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