I am a host & have been trying to contact Airbnb since last night to cancel a booking f...

GetHuman4501982's Cancel Booking issue with AirBnB from March 2020

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Before contacting them, items GetHuman4501982 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman4501982's own words
I am a host & have been trying to contact Airbnb since last night to cancel a booking for today due to their extenuating circumstances policy because I am unwell & the guests were staying in my home with me. I tried cancelling & apparently the world time clocks are out as it was refused as an active booking. I was told to phone a number. When I phoned that number they told me there was no more phone contact & to send a message. I did that almost ** hours ago as well as * others & have no response. Airbnb have completely abandoned it's members when we probably need them most. The guests were understanding when I messaged them but I want to make sure they get a full refund.

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Cancel Booking issue
Reported by GetHuman4501982
Mar 21st, 2020 - 7 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 8446 others
0 customers following this


GetHuman4501982 started working on this issue
Mar 21st 6:41am

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