I am a host & have been trying to contact Airbnb since last night to cancel a booking f...

GetHuman4501982's Cancel Booking issue with AirBnB from March 2020

Help with my AirBnB issue
First: share to improve GetHuman4501982's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4501982 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman4501982's own words
I am a host & have been trying to contact Airbnb since last night to cancel a booking for today due to their extenuating circumstances policy because I am unwell & the guests were staying in my home with me. I tried cancelling & apparently the world time clocks are out as it was refused as an active booking. I was told to phone a number. When I phoned that number they told me there was no more phone contact & to send a message. I did that almost ** hours ago as well as * others & have no response. Airbnb have completely abandoned it's members when we probably need them most. The guests were understanding when I messaged them but I want to make sure they get a full refund.

GetHuman4501982 did not yet indicate what AirBnB should do to make this right.

How GetHuman4501982 fixed the problem

We are waiting for GetHuman4501982 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Cancel Booking issue
Reported by GetHuman4501982
Mar 21st, 2020 - 7 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 8446 others
0 customers following this

Timeline

GetHuman4501982 started working on this issue
Mar 21st 6:41am

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies