AirBnB Customer Service Issues

I am attempting to book a stay at the 'Entire Flat in Seville' from August 13th to 15th, but I keep encountering an error message stating, "Your host's calendar is not properly updated. Please contact your host." Despite reaching out to the host, who confirmed their calendar is accurate, I am unable to complete the booking. I have tried using various payment methods, including PayPal, without success. Any guidance would be appreciated.

I am attempting to book an apartment stay in Seville for two nights from the 13th to the 15th of August. Whenever I try to make the reservation, I encounter an error message stating that the host's calendar is not up to date. Despite contacting the host and getting confirmation that the dates are available, I continue to face the same issue while attempting to book the apartment. I have made various payment attempts using PayPal, but the error persists. Can anyone assist with this booking problem?

Hello, I am writing to address an issue regarding a declined refund. On 04/02/[redacted], I made a booking with Diane and Deborah at 40 Rue des Gravillers, [redacted] Paris. Despite requesting an extra bed, the host refused. I then asked for an alternative property, but the links to other options were provided 2 days later, prompting me to find and book elsewhere. I canceled the initial booking and requested a refund per the "Free Cancellation" policy. Initially, the host agreed to return the money, but no refund has been processed. Upon reminding them, I received an email refusing the refund, despite the policy. The amount to be refunded is $[redacted].83. I have attached all email correspondence. Any assistance in resolving this matter and advice moving forward would be greatly appreciated. Thank you, Elena

This was my first experience modifying a reservation. I was expecting a full refund within 48 hours, but I learned that the service fee was non-refundable, even within that window. I had to change the reservation to a different location based on the host's response. I would appreciate if you could refund the service fee. This was my first cancellation, and now I realize that the 48-hour policy can be misleading. I will be more cautious before making future reservations.

My friend, David B., has his house listed on Airbnb while he is away in February. He received a message from Christine wanting to stay from February 12 to 17. If he doesn't respond, those dates will remain blocked. You can find more information at abnb.me/r5jwkolWX3. However, we don't have any details about how to contact Christine. Can you help confirm if this request is legitimate and provide advice on how to get in touch to confirm details like the number of guests?

I made a reservation for an apartment in Paris for my family with an arrival date of January 4, [redacted], and departure on January 7, [redacted]. The apartment is called "Chic and Parisian Family Accommodation in Le Marais." Our Eurostar train from London to Paris, originally scheduled for the evening of January 4, [redacted], was canceled due to strikes. Eurostar has not been able to rebook us on another train yet. According to the cancellation policy, I am requesting a refund for this booking. I have reached out to AirBnb multiple times regarding this issue, but have only been refunded the cleaning fee. There is still £[redacted].03 pending for reimbursement. My inquiries about the status of this refund have gone unanswered. I appreciate your assistance. - D. G-C.

I mistakenly paid the full amount for my house booking in Kenya shillings at KES [redacted],[redacted], instead of just the deposit. I quickly canceled the full payment within 30 minutes and re-booked by paying the correct deposit amount. However, I was only refunded KES 7,[redacted] ($71) less than the full amount I initially paid. I kindly request the refund of the remaining amount as I rebooked the same house on AirBnB.

I have noticed that the dates from August 8-12 are unavailable on my calendar. I canceled these dates because the guest, Christian, had made a booking for 1 guest instead of 2, resulting in a lower payment. Typically, an additional charge of $25 or $30 is applied for a second guest depending on the time of year. Initially, I thought it was my error but upon reviewing our message exchange, it became clear that Christian should have updated the reservation to reflect 2 guests or canceled it accordingly.

I successfully booked a stay from 17th to 21st February. However, Airbnb canceled my reservation due to incomplete identity details. After updating my information and restoring my account, I've been unable to rebook the same dates. Despite using the same payment method, Airbnb is declining the transaction. This is causing difficulty for both me and my host, who is waiting for confirmation. I reached out yesterday morning at 9 AM but haven't received a response yet, despite the promise of a reply within 24 hours. I appreciate any urgent assistance you can provide.

Dear Airbnb Customer Support, I am writing to address the recent claim made by my host in Milan regarding damages. I want to clarify that I refute any allegations of causing damage. Firstly, I have never been instructed to leave the keys under the main entrance carpet. The broken main door poses a safety risk to guests, a situation I did not cause. Additionally, the host failed to wash the bed linens and pillow covers, jeopardizing visitors' health. I hereby request to file an official complaint against this host and seek a refund. Please advise me on the necessary steps to proceed with this request. Thank you, Dimosthenis T.

I recently canceled my hosting account (Moorhen Cottage on Court Lodge Farm, Sussex, UK, hosted by Marian and David) abruptly due to strange occurrences after completing an identity verification requested by Airbnb. Despite speaking to a representative over the phone, I was unable to get clarity as the account was already canceled. The representative seemed confused and insisted on speaking with my husband David, who has a separate account. However, the issue pertains to my hosting account. Suspicious bookings appeared in my reservation history, and it seems like my email associated with the account was changed multiple times without my knowledge. Concerned that my identity information may have been compromised since the identity check in early January, I worry about potential identity theft. My correct email is [redacted] Could you investigate this matter, provide an explanation, and confirm if any security measures have been taken to safeguard my identity? I am unable to call the North American customer service number provided on the website from the UK. Thank you, Marian H.

Hello, I wanted to share that several airlines in the Philippines have canceled flights to Taiwan until the end of March, affecting my upcoming trip in the first week of March. My friend has managed to get a refund for her booking, but I am unable to do the same as there seems to be no customer hotline for Airbnb in the Philippines from my online search. I am unsure how to proceed with canceling my booking and securing a refund. Thank you.

I received a cancellation notice for my booking just 2 days before my stay. I had paid the full amount of [redacted].80 PHP with my credit card. The facilitator informed me that the unit I booked, "Brandnew classy room in front of Ayala Mall, 35U," is no longer available for daily rentals at the request of the administration. They mentioned contacting Airbnb support to process my full refund. I'm now seeking guidance on how to proceed with getting my money back.

I have a question about refunds. I made a reservation for a property 3 days ago and reviewed their refund policy, which states: "Cancellation Policy: Strict: 50% refund up until 1 week prior to arrival, except fees." However, on another page on Airbnb, the "strict" cancellation policy reads: "For a full refund of the nightly rate, the guest must cancel within 48 hours of booking and at least 14 full days prior to the listing’s local check-in time (shown in the confirmation email). For a 50% refund of the nightly rate, the guest must cancel 7 full days before the listing's local check-in time (shown in the confirmation email), otherwise no refund." I interpreted this as a full refund being possible up until 14 full days before the check-in date. But it sounds like I may only get 50% back up until 14 days. Can someone clarify this for me?

Hi, I would appreciate your help in canceling my booking reference HMBYMKZZY5 without any penalties or fees. I encountered two issues that led to this cancellation request. Firstly, while attempting to block out dates for a guest, I may have mistakenly caused an overlap due to my inexperience with using Airbnb technology. Secondly, we have confirmed with our plumber that our boiler will need replacement during the guest's stay, which will cause a disruption for 3-4 days, making the apartment unsuitable for accommodation. I kindly request your assistance in canceling this booking without affecting my calendar for future bookings, receiving a negative review, or incurring any charges. Thank you for your understanding, K.

I booked a room online for $38 per night, totaling $[redacted] for 5 nights with servicing and cleaning fees included. However, upon payment with my credit card, the rate increased to $82.98 per night. This discrepancy feels like false advertising from the property. I am contemplating contacting the consumer watchdog due to the clear misuse of services. I have photographic evidence to support my claim of misrepresentation. - Andrew

I am having difficulty adding a new credit card as a payment method. The error message states, "This credit card can’t be added right now. Please wait and try again later. You can also try using a previously added credit card or a different way to pay, such as PayPal." Despite attempts with two of my business credit cards, I was unsuccessful. Additionally, I mistakenly input the wrong expiration date yesterday, resulting in a lockout. Can you assist me in unlocking my account so I can proceed with adding another card for payment?

Hello, I have evidence that there are actually 5 guests, not 3 as initially booked, staying at The Gables Mudgee. I have security camera footage of all 5 individuals entering the property. I intend to request payment for the additional guests based on the outstanding balance. Last year, you assisted me in requesting payment for a similar situation. Can you facilitate this for the current reservation as well? Thank you, Fiona Reservation Details: Guest: A.A. Number of Adults: 3 Check-in: 11 Feb [redacted] Check-out: 14 Feb [redacted] Booking Date: 7 Feb [redacted] Booking Reference: HMCR2EBW8E Amount Owed: $[redacted].26 AUD

I received an email from the host, Mr. O, stating that he is no longer accepting guests through Airbnb due to a situation involving a customer service representative, Mr. A, making reservations without his approval. He advised me to contact Airbnb to cancel my reservation. He mentioned that I could still make a direct reservation or book through booking.com. It was confusing because he is requesting the cancellation while part of the payment has already been charged to my credit account.

Hello, I booked an Airbnb in Barcelona for the first time and encountered some issues upon arrival. Despite contacting the host multiple times after the check-in time, there was a delay in getting directions. Upon finally arriving, I found the place to be smaller than expected and not conducive to comfort. The host's mother, who was present instead, was unable to communicate effectively in English. When I expressed my concerns and desire to change accommodations, the host was unhelpful and uncooperative, refusing a refund. The language barrier with the host's mother added to the confusion and discomfort of the situation. Eventually, after a challenging experience, I was able to secure better accommodation elsewhere and am now enjoying my stay. Nonetheless, the initial Airbnb experience was disappointing and I believe a refund should be in order.