Hi there. I can't log in into my account even when I try to change my password, I get a...

GetHuman-martabab's customer service issue with AirBnB from March 2019

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-martabab's own words
Hi there. I can't log in into my account even when I try to change my password, I get an automatic message: "we don't recognize this device "**Of course, it was while ago when I used my account since I have the same problem for quite some time. In the meantime, I've changed my phone number but that shouldn't be a problem, right?**I have a screenshot of this message, please let me know if you could help me activate or delete my account. thanks!
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Customer service issue
Reported by GetHuman-martabab
Mar 13th, 2019 - 5 mons ago
I have an issue with AirBnB too
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Seen by 2 customers so far
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GetHuman-martabab started working on this issue
Mar 13th 1:15pm