There was a lady requesting booking, she was asking questions about availability of dat...

GetHuman-acubra's customer service issue with AirBnB from October 2018

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The issue in GetHuman-acubra's own words
There was a lady requesting booking, she was asking questions about availability of dates. Listing (room that I’m renting) has full description, pictures etc. later on she said that there’s a cat on the picture. I told her that cat is not only mentioned few times in description but also on a picture of apartment. In the mean time airbnb reminded me to approve*cancel the reservation which i approved. She asked me to cancel the reservation which i refused because it might affect my overall rating but i told her she can cancel from her side and I’ll refund her fully (although policy is strict - * days prior trip). I’m not sure who’s fault is it
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Customer service issue
Reported by GetHuman-acubra
Oct 18th, 2018 - 3 mons ago
I have an issue with AirBnB too
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Seen by 2 customers so far
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GetHuman-acubra started working on this issue
Oct 18th, 2018 6:28am