There was a lady requesting booking, she was asking questions about availability of dat...

GetHuman-acubra's customer service issue with AirBnB from October 2018

2 views
 | 
4365 similar
 | 
0 following
Help with my AirBnB issue
First: share to improve GetHuman-acubra's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-acubra to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-acubra may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-acubra's own words
There was a lady requesting booking, she was asking questions about availability of dates. Listing (room that I’m renting) has full description, pictures etc. later on she said that there’s a cat on the picture. I told her that cat is not only mentioned few times in description but also on a picture of apartment. In the mean time airbnb reminded me to approve*cancel the reservation which i approved. She asked me to cancel the reservation which i refused because it might affect my overall rating but i told her she can cancel from her side and I’ll refund her fully (although policy is strict - * days prior trip). I’m not sure who’s fault is it
GetHuman-acubra did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-acubra fixed the problem
We are waiting for GetHuman-acubra to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman-acubra fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-acubra
Oct 18th, 2018 - a mon ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 4365 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-acubra started working on this issue
Oct 18th 6:28am