Today is my check in, but Hurricane Michael took out the power in our entire region, so...

GetHuman-broomela's customer service issue with AirBnB from October 2018

7 views
 | 
4249 similar
 | 
0 following
Help with my AirBnB issue
First: share to improve GetHuman-broomela's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-broomela's next move: talk to a AirBnB rep without waiting on hold.
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-broomela may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-broomela's own words
Today is my check in, but Hurricane Michael took out the power in our entire region, so I called my destination to report that I can't leave my home without power (security system, freezers, etc. would be unattended), and would need to reschedule my visit. Host said she'd call the AirBnB company and then call me back in two hours. I waited all day, she never called. I texted her at * p.m. and she texted back that I have to change my own reservation, but the system won't let me. To reserve the only dates left on her calendar, I had to cancel today's reservation (without a refund) and rebook. Am I going to be charged twice? My host gave me verbal permission to do all this, but I'm very nervous. Help!
GetHuman-broomela did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-broomela fixed the problem
We are waiting for GetHuman-broomela to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman-broomela fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-broomela
Oct 12th, 2018 - 8d ago
I have an issue with AirBnB too
Not resolved
Seen by 7 customers so far
Similar issue to 4249 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-broomela started working on this issue
Oct 12th 10:54pm