Today is my check in, but Hurricane Michael took out the power in our entire region, so...

GetHuman-broomela's customer service issue with AirBnB from October 2018

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The issue in GetHuman-broomela's own words
Today is my check in, but Hurricane Michael took out the power in our entire region, so I called my destination to report that I can't leave my home without power (security system, freezers, etc. would be unattended), and would need to reschedule my visit. Host said she'd call the AirBnB company and then call me back in two hours. I waited all day, she never called. I texted her at * p.m. and she texted back that I have to change my own reservation, but the system won't let me. To reserve the only dates left on her calendar, I had to cancel today's reservation (without a refund) and rebook. Am I going to be charged twice? My host gave me verbal permission to do all this, but I'm very nervous. Help!

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Customer service issue
Reported by GetHuman-broomela
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 4249 others
0 customers following this


GetHuman-broomela started working on this issue
Oct 12th, 2018 10:54pm