Dear all,**I have a question regarding the payment I did **h ago for an apartment in NY...

GetHuman-andrazb's customer service issue with AirBnB from August 2018

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The issue in GetHuman-andrazb's own words
Dear all,**I have a question regarding the payment I did **h ago for an apartment in NY, *I did everything right (I think) and it went through the process with the credit card. But **h later (after I paid) the host wrote to me that someone paid the apartment. I wrote to the lady that this would maybe be my payment as I also recieved confirmation email. Now I am asking you, did I pay for the apartment or not? and if not how come someone did it before me (**h after my payment)
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Customer service issue
Reported by GetHuman-andrazb
Aug 12th, 2018 - a yr ago
I have an issue with AirBnB too
Seen by 6 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-andrazb started working on this issue
Aug 12th, 2018 9:36pm
GetHuman-andrazb indicated the issue is not fixed yet.
Aug 13th, 2018 12:50am