Hello*This is my third time to try to contact Airbnb.*I booked an Airbnb and was accept...

GetHuman-mazzaroo's customer service issue with AirBnB from August 2018

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The issue in GetHuman-mazzaroo's own words
Hello*This is my third time to try to contact Airbnb.*I booked an Airbnb and was accepted straight away, problem they did not have two single beds, so I said I would have to look elsewhere. My host Ali Esme took the full amount straight away, but I would be due back the full amount except booking fee.. this has not been received back in my visa account in Australia.. fully amount was Euro ***.**.*Can you inform me what is happening and if the amount has and or will be and when this amount will go into my bank account. I was informed ** days at the most but it is over that now.*Can you please give me some details, as the host says he did his part and cancelled my reservation the following day in Kas.*I at that time booked another apartment in Kas for me and a friend and all went well.*I anxiously await the first amount?*Marianne Syme
GetHuman-mazzaroo did not yet indicate what AirBnB should do to make this right.
I have been booking airbnb for some years now, I just would like my refund from the place in Kas that I was informed did not have the type of accommodation I required.
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AirBnB

Customer service issue
Reported by GetHuman-mazzaroo
Aug 10th, 2018 - 8 mons ago
I have an issue with AirBnB too
Fixed
Seen by 9 customers so far
Similar issue to 2981 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-mazzaroo started working on this issue
Aug 10th, 2018 1:00pm
GetHuman-mazzaroo indicated the issue is not fixed yet.
Aug 10th, 2018 8:21pm
GetHuman-mazzaroo indicated the issue is not fixed yet.
Aug 10th, 2018 8:21pm
GetHuman-mazzaroo indicated the issue is not fixed yet.
Aug 13th, 2018 3:46pm
GetHuman-mazzaroo indicated the issue is not fixed yet.
Aug 13th, 2018 3:46pm
GetHuman-mazzaroo indicated the issue is not fixed yet.
Aug 13th, 2018 3:48pm