Hello, *Yesterday I registered as a host for Air BnB, but I believe there are technical...

GetHuman915656's customer service issue with AirBnB from July 2018

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The issue in GetHuman915656's own words
Hello, *Yesterday I registered as a host for Air BnB, but I believe there are technical issues with my account. Before I published my apartment, the website automatically accepted a booking request from someone I did not approve. Is this a policy of Air BnB or is it a technical glitch? **I was not aware that Air BnB authorized bookings without approval from the host. I would not have approved this individual, as I am looking to rent my apartment for a *-day period and not a *-day period. **I immediately cancelled the reservation but am aware that I will face some considerable fines as a host. **I'm contacting in order to clarify if there is a way to:**) Waive the fees that I face as a host who cancelled a reservation (because I did not approve the reservation, I do not believe I should face any fees)***) Set-up my account so that automatic approvals by Air BnB of reservations of my apartment are not allowed. **I love Air BnB but am not sure I will continue as a host if automatic approvals of reservations requests are allowed without my consent. **Thank you very much
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AirBnB

Customer service issue
Reported by GetHuman915656
Jul 25th, 2018 - 10 mons ago
I have an issue with AirBnB too
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Seen by 4 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman915656 started working on this issue
Jul 25th, 2018 3:34pm