I cancelled a reservation that had a strict cancellation policy, but this was over a mo...

GetHuman-kkrienke's customer service issue with AirBnB from July 2018

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The issue in GetHuman-kkrienke's own words
I cancelled a reservation that had a strict cancellation policy, but this was over a month prior to our stay. I contacted the host to request a refund, and she told me in an email (on Airbnb), that she would reimburse me if she was able to rent the apartment for the same dates (August **-**). I recently checked her rental on Airbnb, and noticed that it was no longer available. I contacted her by email and requested an update, with no reply. I tried again a week later, with no reply. **I would like Airbnb's help in solving this issue. The renter agreed to reimburse me, but then doesn't answer my further requests. If her apartment is in fact rented, then she is taking advantage of the cancellation policy to increase her revenue. As a long term member of the Airbnb community myself, I have always been flexible with my renters, and always open to their requests. Here I feel that the renter is taking advantage of me, and not answering my emails. **Thank you.

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AirBnB

Customer service issue
Reported by GetHuman-kkrienke
Jul 22nd, 2018 - 5 years ago
Fixed
Seen by 31 customers so far
Similar issue to 2523 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-kkrienke started working on this issue
Jul 22nd, 2018 9:09am
GetHuman-kkrienke indicated the issue is not fixed yet.
Jul 22nd, 2018 12:26pm
GetHuman-kkrienke indicated the issue is not fixed yet.
Jul 22nd, 2018 8:33pm
GetHuman-kkrienke indicated the issue is not fixed yet.
Jul 23rd, 2018 10:12am
GetHuman-kkrienke indicated the issue is not fixed yet.
Jul 25th, 2018 10:10am