We are staying in a downtown LA but n*Did not expect street noise to be so loud that un...

GetHuman903451's customer service issue with AirBnB from July 2018

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The issue in GetHuman903451's own words
We are staying in a downtown LA but n*Did not expect street noise to be so loud that unable to sleep. Music and street noise escalated the later it got and was constant until *:** am. Host was unreceptive to help other than told us to contact Airbnb. We do not want to spend *nd night which is a Saturday night here and request a refund. We,re only here * days and utterly exhausted. Downtown should not mean that level noise,
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AirBnB

Customer service issue
Reported by GetHuman903451
Jul 21st, 2018 - a yr ago
I have an issue with AirBnB too
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Seen by 2 customers so far
Similar issue to 2511 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman903451 started working on this issue
Jul 21st, 2018 4:37pm
GetHuman903451 shared this issue with others over email
Jul 21st, 2018 4:39pm
GetHuman903451 indicated the issue is not fixed yet.
Jul 22nd, 2018 5:40pm