I am currently on the app trying to rate my review for my stay in Carmel, California on...

GetHuman863991's customer service issue with AirBnB from July 2018

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The issue in GetHuman863991's own words
I am currently on the app trying to rate my review for my stay in Carmel, California on June **st and it will not let me. It says I am not authorized to do that, error. Today is the deadline. My stay was so horrible I want to submit this! *You will find my review below. *Emily Smith**and I (Sara Wylie)*arrived at**Su’s Chateau suite advertised on Airb&b that we had rented for the dates of June ** leaving June **, ****. My niece Lauren was getting married at Glenn Oaks on June **. I was a guest to her wedding and Emily Smith was hired to do hair and makeup.*Lauren had given me the Airb&b site information on Su’s chateau , as I hav never rented from Air B&b. *On Thursday June**, when we arrived in San Jose and had to drive to our location. While in route Lauren texted Emily as they were making plans on when and where they would meet and talk about plans needed for the wedding the next day.*Lauren decided to meet us at Su,s location. When we arrived Lauren and her finance were waiting for us in there vehicle. We went to Su,s door to check in. We thought this was our location but quickly realized our chateau was an apartment over the garage. *Su open the door and immediately said excitedly-“Emily who are these people what are they here for. They cannot be here!!!! I have never been so disrespected. *To say the least we were stunned and shocked not knowing what she was even meaning. We tried to explain that only we * were staying in the rental and that Emily was hired to do hair and makeup for Lauren ‘s wedding the next day. She went on and on but we told her they would leave and we would go meet them somewhere else if this was not allowable. **********I needed to put my bags away and wash up in the bathroom first and then I was leaving with my niece. Su took me upstairs to put my bags up. She removed her shoes before going in so I did also. Only she and I were in the room and again she began how she had never been so disrespected. I tried again to explain this was my niece they were not staying here. We were only meeting up with them but they now were leaving as I was also going with her. She wasn’t listening snd said we should have Called. I told her I was a paying guest and this was on spontaneous as we were driving and texting to my niece before arriving at Su’s.**********Emily then came in and could see the situation was not better. My niece Lauren then knocked on the door to see when I was coming. Su opened the door saw Lauren and shut it on her . Emily said to me “just leave “ and she talked with Su.**********I left with my niece and later Emily left and meet us. We didn’t get back to Su’s until late that night , sometime after **:**.**********That’s when we both realized how old and worn this place was. The sheets smelled dirty like body oil! The doorknob taped. Walls grimy, toilet looked dirty but actually just rusty old. We couldn’t lay on pillows without putting clean towels down as we didn’t want to lay our heads on smelly sheets. Also I thought from her ad she had a tub but only a shower very tiny and it also looks grimy. Sheets were torn.**********We did sleep there that night as it had been a long stressful day. The next morning when I awoke I was going to make coffee. The coffee pot was so filthy I couldn’t. I thought I would call Su to clean it because frankly this was the last straw . Never have I ever stayed anywhere this bad.**I asked Emily what should we do . Since she had a very stressful day before and now a full day of working ahead, she didn’t want to conform Su again. Su is very confrontational!**********So we decided to just pack up and leave then. **********I was not planning on having to leave this early . I had to then go with Emily to work. While I was a guest to a wedding I had to find another location to get dressed and ready.**********I would never ever recommend this place. I think it is totally unacceptable to be on airb@b. I don’t believe this is the kind of places you recommend. **********I am a business owner in Little Rock, Arkansas. My business is All About Tire and Brake. We have great reviews on google . We strive ** to satisfy our customers ***%. And even sometime s you have to go further!**********I will give this property a * recommendation!!!

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Customer service issue
Reported by GetHuman863991
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2167 others
0 customers following this


GetHuman863991 started working on this issue
Jul 9th, 2018 7:07pm

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