Goodday,**I have made my first booking reservation on AirBnb yesterday and have made pa...

GetHuman-farzanak's customer service issue with AirBnB from July 2018

Help with my AirBnB issue
The issue in GetHuman-farzanak's own words
Goodday,**I have made my first booking reservation on AirBnb yesterday and have made payment by using the payment split between all ** guests.*My payment was deducted from my credit card last night.*However I didn't realize that we need to pay the FULL amount in * days time, I assumed it was only the **% deposit that was to be paid and the balance to be paid by ** Dec?**Can you kindly confirm how I can resolve this payment issue, can we pay the **% deposit only within the next * days, and our reservation will still be valid?**When will the balance need to be paid?*Is there a security deposit that is required, when does this need to be paid.**Your immediate assistance will be most appreciated.**Thank you.*Farzana

GetHuman-farzanak did not yet indicate what AirBnB should do to make this right.

How GetHuman-farzanak fixed the problem
Airbnb support consultants were very quick to respond and resolve my query. They cancelled the initial booking and allowed me to rebook with the correct payment option. All is fine now. Thank you AIRBNB for your help and prompt assistance.
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Customer service issue
Reported by GetHuman-farzanak
Jul 6th, 2018 - 5 years ago
GetHuman-farzanak shared how to fix
Seen by 20 customers so far
Similar issue to 2090 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-farzanak started working on this issue
Jul 6th, 2018 6:58am
GetHuman-farzanak confirmed the issue is fixed. Hooray!
Jul 9th, 2018 8:45am