I am facing a security dillema. This is concerning an apartment in zurich. I am interes...

GetHuman845687's customer service issue with AirBnB from July 2018

1987 similar
0 following
Help with my AirBnB issue
First: share to improve GetHuman845687's odds
Strength in numbers! Companies respond better when others are watching.
Try having AirBnB call you again?
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman845687's own words
I am facing a security dillema. This is concerning an apartment in zurich. I am interested in renting this apartment, i found an ad in a relevant website and i got in touch with the hostess via personal e mail. She told me that because she is living in another country and cannot be there, if i want to rent the house, i have to follow the following way. First of all, she will send me the link of the apartment in the airbnb site(i want to notice that this moment i can not find it in the airbnb app, i understooud that the link is not public). Secondly i have to rent the apartment through airbnb for * months. Then in *—* days i will have the possibility to visit the apartment. If i like it, the people that will show me the apartment eill have the contract with them signed by the hostess . Otherwise, if i dont like the apartment and i dont want it, i can take my money( for the two months rent ) back.
GetHuman845687 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman845687 fixed the problem
We are waiting for GetHuman845687 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman845687 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman845687
Jul 3rd, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 4 customers so far
Similar issue to 1987 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman845687 started working on this issue
Jul 3rd, 2018 2:37pm