My daughter Robyn Quenet-Meintjes made a booking today - Reservation number HMC**YTMRF...

GetHuman842649's customer service issue with AirBnB from July 2018

Help with my AirBnB issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman842649's own words
My daughter Robyn Quenet-Meintjes made a booking today - Reservation number HMC**YTMRF - host Bernhard Van Zyl - Sunshine House, Knysna and was asked to pay in full, R****.**. This she did. Accidentally she cancelled the booking and we have only been refunded an amount of R***.**. I called the host to reinstate the booking as it was a mistake. He tells me that he is not registered with Airbnb and that he has another client coming in on those dates through booking.com. This is fraudulent and I would like my full refund paid back to me immediately as there was never availability at that house. Please advise urgently what you will be doing about this. Regards Charlotte
GetHuman842649 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman842649 fixed the problem
Emailed and called Airbnb a few times
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AirBnB

Customer service issue
Reported by GetHuman842649
Jul 2nd, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 7 customers so far
Similar issue to 1967 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman842649 started working on this issue
Jul 2nd, 2018 5:48pm
GetHuman842649 indicated the issue is not fixed yet.
Jul 3rd, 2018 5:06am
GetHuman842649 indicated the issue is not fixed yet.
Jul 3rd, 2018 9:46am
GetHuman842649 indicated the issue is not fixed yet.
Jul 4th, 2018 9:17am
GetHuman842649 indicated the issue is not fixed yet.
Jul 12th, 2018 5:05pm
GetHuman842649 confirmed the issue is fixed. Hooray!
Jul 18th, 2018 8:58am