Early this morning, in trying to make INQUIRIES about two or three AirBnB properties in...

GetHuman830316's customer service issue with AirBnB from June 2018

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The issue in GetHuman830316's own words
Early this morning, in trying to make INQUIRIES about two or three AirBnB properties in Boulder, CO for Christmas, I inadvertently seemed to BOOK at least TWO of them, despite the website saying there would be no charges placed then. (I was using my own access portal so CC info was already in place...)*Now, as I CANCEL the ONE property (HMBND*RFH*), the summary shows success but AirBnB has WITHHELD their $***.** Service Fee !! I acted within **-hours of the accidental Booking and should get FULL $ back.**As well, I want to get out from (i.e. CANCEL) the other HMXXBFBPZN that was unintended, and not have the same issue. NO MONEY LOST!!
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AirBnB

Customer service issue
Reported by GetHuman830316
Jun 28th, 2018 - 10 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 1874 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman830316 started working on this issue
Jun 28th, 2018 7:02pm