You ask to scan my drivers license. I place the license within the boundaries.*Nothing...

GetHuman819489's customer service issue with AirBnB from June 2018

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Help with my AirBnB issue
Before contacting them, items GetHuman819489 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman819489's next move: have a AirBnB rep call.
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The issue and preferred resolution, in GetHuman819489's own words:
The problem I ran into: You ask to scan my drivers license. I place the license within the boundaries.*Nothing happens.
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman819489
Jun 25th, 2018 - 2 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 1779 others
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Timeline
GetHuman819489 started working on this issue
Jun 25th 7:22pm