I have forgotten my p***word and the reset button is not working. I can not finish my b...

GetHuman819141's customer service issue with AirBnB from June 2018

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Help with my AirBnB issue
Before contacting them, items GetHuman819141 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman819141's next move: have a AirBnB rep call.
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue and preferred resolution, in GetHuman819141's own words:
I have forgotten my p***word and the reset button is not working. I can not finish my booking until this is done, please help
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman819141
Jun 25th, 2018 - 2 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 1774 others
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Timeline
GetHuman819141 started working on this issue
Jun 25th 6:08pm