Good afternoon, *I am trying to confirm a booking for October in Nanjing China. The hos...

GetHuman-smalone's customer service issue with AirBnB from June 2018

Help with my AirBnB issue
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The issue in GetHuman-smalone's own words
Good afternoon, *I am trying to confirm a booking for October in Nanjing China. The host has been in contact with me and agrees to the dates but when it asks for my personal information it won't let me past entering my first name. I have emailed a couple of times and haven't been able to get past "hold" on the phone. Can someone help?
GetHuman-smalone did not yet indicate what AirBnB should do to make this right.
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How GetHuman-smalone fixed the problem
caliing customer service. Be prepared to wait, but it got the job done
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AirBnB

Customer service issue
Reported by GetHuman-smalone
Jun 25th, 2018 - 6 mons ago
I have an issue with AirBnB too
Fixed
GetHuman-smalone shared how to fix
Seen by 3 customers so far
Similar issue to 1773 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-smalone started working on this issue
Jun 25th 6:04pm
GetHuman-smalone confirmed the issue is fixed. Hooray!
Jun 26th 12:43pm