I was charged $*** and did not use Airbnb

GetHuman818789's customer service issue with AirBnB from June 2018

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Help with my AirBnB issue
Before contacting them, items GetHuman818789 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman818789's next move: have a AirBnB rep call.
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The issue and preferred resolution, in GetHuman818789's own words:
The problem I ran into: I was charged $*** and did not use Airbnb
I trust that AirBnB will make this right and come up with a resolution that is fair.
Help with my AirBnB issue
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AirBnB

Customer service issue
Reported by GetHuman818789
Jun 25th, 2018 - 2 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 10 customers so far
Similar issue to 1768 others
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Timeline
GetHuman818789 started working on this issue
Jun 25th 4:48pm