I consulted the Case Manager first if I cancel my booking, I’d get a full refund. He co...

GetHuman-katlinm's customer service issue with AirBnB from June 2018

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The issue in GetHuman-katlinm's own words
I consulted the Case Manager first if I cancel my booking, I’d get a full refund. He confirmed this thus I pushed thorugh with the cancellation. However, I only got $* and I couldn’t reach the one I’ve talked to.
GetHuman-katlinm did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman-katlinm
Jun 24th, 2018 - 4 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 7 customers so far
Similar issue to 1741 others
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Timeline
GetHuman-katlinm started working on this issue
Jun 24th 12:54pm