I've cancelled a reservation I made for May **-**, as following the cancellation policy...
GetHuman-rianajki's customer service issue with AirBnB from June 2018
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The issue in GetHuman-rianajki's own words
I've cancelled a reservation I made for May **-**, as following the cancellation policy, I should get a full refund since I have cancelled * days prior the reservation. I noticed in my credit card billing that full amount was charged in my account. I asked my host if she had received any pay out from air bnb, and she confirmed that no pay out was made. She received * PHP from the cancelled reservation, but I am charged the full amount of *,*** PHP. How can I get this full refund?
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