Can't Solve a problem involving customer safety and security

GetHuman764173's customer service issue with AirBnB from June 2018

17 views
 | 
247 similar
 | 
0 following
Help with my AirBnB issue
Try having AirBnB call you again?
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman764173's own words
Find a way to change the ical link that is making it possible for a former house cleaner to still access my guests' full names and the dates that they are at the house. For some reason this issue has been marked as "fixed" on the get human website, but nobody has contacted me about how it has been fixed. ... This is a hosting issue. Someone who formerly worked for me still has access to reservation information because they used the ical link on Airbnb's platform to sync the Airbnb calendar with their own. This person has proven to be unstable and I would like her to no longer have access to information about my house and the guests who are staying in it (first and last names, for example). I have been emailing with someone in customer service for two days about the issue, and we are just going around in circles. He wants me to provide proof that this person still has access (via a screenshot), which is of course something that doesn't even make sense. How could I do that? Anyway, the customer service rep said he would call me, but it ihas been now over four hours...no call. Out of concern for the safety of upcoming guests and the security of my household, I would like to reset that calendar link or just shut it off completely. Or rebuild the whole account if necessary. While the former housecleaner*property manager has not DONE anything, it is not out of the realm of possibility that she might misuse the information she has access to. It seems unreasonable that there would be no way to ensure the security of the calendar and guests' information. Certainly there must be someone further up the supervisory change who can help me better than this current rep is helping.
The person I have been working with for two days from Airbnb customer service has stopped responding to me, even though he said he would contact me by phone. (It has been almost five hours now since that promise was made.)
I would very much like to come to some understanding of how I might ensure that my house and its guests are both safe and secure. A third party, who is disgruntled, has access to the calendar and the only people who can help me problem-solve around that are the employees at Airbnb.
I have had my house listed with Airbnb for over two years. It has been booked all but three weekends (or longer) during that time. I am a Superhost with near perfect ratings, and would very much like to keep it that way.
I've spent two days going back and forth with someone via Airbnb messaging.
I have an issue with AirBnB too
How GetHuman764173 fixed the problem
We are waiting for GetHuman764173 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman764173 fixes it.
This email address isn't valid

AirBnB

AirBNB hosting
Customer service issue
Reported by GetHuman764173
Jun 8th, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 17 customers so far
Similar issue to 247 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman764173 started working on this issue
Jun 8th, 2018 6:56pm
GetHuman764173 indicated the issue is not fixed yet.
Jun 8th, 2018 7:56pm
GetHuman764173 indicated the issue is not fixed yet.
Jun 8th, 2018 8:02pm
GetHuman764173 indicated the issue is not fixed yet.
Jun 8th, 2018 8:03pm
GetHuman764173 indicated the issue is not fixed yet.
Jun 8th, 2018 8:05pm
GetHuman764173 indicated the issue is not fixed yet.
Jun 8th, 2018 8:05pm
GetHuman764173 indicated the issue is not fixed yet.
Jun 8th, 2018 8:38pm
GetHuman764173 indicated the issue is not fixed yet.
Jun 8th, 2018 9:15pm