I have a giftcard - everytime I try to enter it it says "something went wrong try again...

GetHuman760382's customer service issue with AirBnB from June 2018

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The issue in GetHuman760382's own words
I have a giftcard - everytime I try to enter it it says "something went wrong try again." I tried to get this to work so long I lost a booking and am VERY unhappy about it. **Airbnb refuses to recognize the card information still.
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AirBnB

Customer service issue
Reported by GetHuman760382
Jun 7th, 2018 - 4 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 4 customers so far
Similar issue to 514 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman760382 started working on this issue
Jun 7th 5:37pm