Hello, this is my reservation booking HMF*QDAATT. At that time, the host asked me to ca...

GetHuman-indriani's customer service issue with AirBnB from June 2018

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The issue in GetHuman-indriani's own words
Hello, this is my reservation booking HMF*QDAATT. At that time, the host asked me to cancel the booking because she had problems with the apartment. BUT she asked me to not telling Airbnb that she is the one who cancel me, because she doesn't want to get any penalty (you can see my message history for the proof). She promised me that I would get a full refund.**And here I am now, through my credit billing that I received today, I only received **** yen (out of ***** yen). **I'm supposed to get a full refund because I'm not the one who terminated the reservation availablity.**Can you help me please? Or at least get in touch with me?
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AirBnB

Customer service issue
Reported by GetHuman-indriani
Jun 7th, 2018 - a yr ago
I have an issue with AirBnB too
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Seen by 14 customers so far
Similar issue to 72 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-indriani started working on this issue
Jun 7th, 2018 12:46pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:26pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:27pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:28pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:29pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:31pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:31pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:32pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:34pm
GetHuman-indriani indicated the issue is not fixed yet.
Jun 7th, 2018 2:35pm
GetHuman-indriani confirmed the issue is fixed. Hooray!
Jun 10th, 2018 10:21am
GetHuman-indriani confirmed the issue is fixed. Hooray!
Jun 10th, 2018 10:26am
GetHuman-indriani confirmed the issue is fixed. Hooray!
Jun 10th, 2018 10:27am