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GetHuman-mariarn's customer service issue with AirBnB from July 2018

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The issue in GetHuman-mariarn's own words
Make reservations for my first time ever of going to NYC!!! ... Host led me to believe we would be able to get his place. However, when we went to book his place for * nights, which I told him upfront, he sends an immediate message us if we can add one more night and I replied no.*He sends me another message right back asking me to cancel our reservation. *I called customer service right away and explained the entire situation.**I just noticed the status above is marked as "fixed".*I requested a call back from someone in management and the person I spoke with said she would ask.
This was especially frustrating because the host led us to believe we would be able to book his place.*But he changes his mind when he receives another booking that is for a week. Totally unethical! Very poor business practice.
This should be done , no matter what!**) I would like someone from management to call me and ...**) the Host to send me an apology for his poor judgement in the choice he made.
Spoke with someone but had no one call me back like I had requested.
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AirBnB

Host gave away our time to another party who wanted a longer stay.
Customer service issue
Reported by GetHuman-mariarn
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 2025 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-mariarn started working on this issue
Jul 4th, 2018 11:53pm
GetHuman-mariarn indicated the issue is not fixed yet.
Jul 5th, 2018 12:56am
GetHuman-mariarn indicated the issue is not fixed yet.
Jul 5th, 2018 10:13pm
GetHuman-mariarn indicated the issue is not fixed yet.
Jul 5th, 2018 10:35pm
GetHuman-mariarn indicated the issue is not fixed yet.
Jul 5th, 2018 10:57pm
GetHuman-mariarn indicated the issue is not fixed yet.
Jul 6th, 2018 1:09am
GetHuman-mariarn indicated the issue is not fixed yet.
Jul 6th, 2018 1:22am
GetHuman-mariarn indicated the issue is not fixed yet.
Jul 8th, 2018 4:07am