We rented a place in Washington DC because our flight was canceled at the Washington ai...

GetHuman710512's customer service issue with AirBnB from May 2018

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The issue in GetHuman710512's own words
We rented a place in Washington DC because our flight was canceled at the Washington airport. It was about midnight and we got a confirmation with instructions on how to get the key to get into his place. We took a taxi to his place but upon opening the code box there was no key inside. We paid $** in taxi fees and We could not get a hold of him and so had to leave without getting into our place. We need to cancel our reservation and be sure to have a full refund because he was not even there to let us in. We are trying to get a flight home as early as possible from the airport at this point. Very disappointed
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AirBnB

Customer service issue
Reported by GetHuman710512
May 23rd, 2018 - 6 mons ago
I have an issue with AirBnB too
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Seen by 5 customers so far
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Timeline
GetHuman710512 started working on this issue
May 23rd 9:30am