We rented a place in Washington DC because our flight was canceled at the Washington ai...
GetHuman710512's customer service issue with AirBnB from May 2018
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The issue in GetHuman710512's own words
We rented a place in Washington DC because our flight was canceled at the Washington airport. It was about midnight and we got a confirmation with instructions on how to get the key to get into his place. We took a taxi to his place but upon opening the code box there was no key inside. We paid $** in taxi fees and We could not get a hold of him and so had to leave without getting into our place. We need to cancel our reservation and be sure to have a full refund because he was not even there to let us in. We are trying to get a flight home as early as possible from the airport at this point. Very disappointed
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