When trying to make a reservation something went wrong in the system of Airbnb, resulti...

GetHuman-ludonold's customer service issue with AirBnB from May 2018

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When trying to make a reservation something went wrong in the system of Airbnb, resulting in the money for the reservation being deducted from my bank account (€***,**) but no confirmation of the reservation. This went on for * days without any sign of change or confirmation to come. In a desperate act to seek contact with airbnb, not being able to find a customer service e-mail, or any custumer service on their website (non considering the helpless helpdesk) for that matter, I tracked down a customer service number. I called it and explained my case after which i was put on hold for several minutes, not being informed that this call might cost quite some money. After the phonecall the problem was resolved, for which im thankful, but it did result in a phone bill of €**,** for just that one phone call. *I do understand that it was my choice to call the customer service, knowing that a call to the USA could cost me a lot, but I saw no other option considering the lack of customer service contact information. I would like to be at least partly compensated for the costs I have made in this case. I can provide proof of the costs and my case if Airbnb responds to my request. **I hope to hear from someone soon.**Kind regards,**Ludo Noldus*The Netherlands
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Customer service issue
Reported by GetHuman-ludonold
May 23rd, 2018 - 8 mons ago
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-ludonold started working on this issue
May 23rd, 2018 9:16am
GetHuman-ludonold confirmed the issue is fixed. Hooray!
May 26th, 2018 5:19pm