When trying to make a reservation something went wrong in the system of Airbnb, resulti...

GetHuman-ludonold's customer service issue with AirBnB from May 2018

16 views
 | 
13 similar
 | 
0 following
Help with my AirBnB issue
How did GetHuman-ludonold do it?
Waiting to hear how GetHuman-ludonold fixed the problem to share with other customers.
The issue in GetHuman-ludonold's own words
When trying to make a reservation something went wrong in the system of Airbnb, resulting in the money for the reservation being deducted from my bank account (€***,**) but no confirmation of the reservation. This went on for * days without any sign of change or confirmation to come. In a desperate act to seek contact with airbnb, not being able to find a customer service e-mail, or any custumer service on their website (non considering the helpless helpdesk) for that matter, I tracked down a customer service number. I called it and explained my case after which i was put on hold for several minutes, not being informed that this call might cost quite some money. After the phonecall the problem was resolved, for which im thankful, but it did result in a phone bill of €**,** for just that one phone call. *I do understand that it was my choice to call the customer service, knowing that a call to the USA could cost me a lot, but I saw no other option considering the lack of customer service contact information. I would like to be at least partly compensated for the costs I have made in this case. I can provide proof of the costs and my case if Airbnb responds to my request. **I hope to hear from someone soon.**Kind regards,**Ludo Noldus*The Netherlands
GetHuman-ludonold did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-ludonold fixed the problem
We are waiting for GetHuman-ludonold to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman-ludonold fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-ludonold
May 23rd, 2018 - 6 mons ago
I have an issue with AirBnB too
Fixed
Seen by 16 customers so far
Similar issue to 13 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-ludonold started working on this issue
May 23rd 9:16am
GetHuman-ludonold confirmed the issue is fixed. Hooray!
May 26th 5:19pm