I have been trying to an apartment and I keep getting the message that I can't add my c...

GetHuman-kgough_'s customer service issue with AirBnB from May 2018

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The issue in GetHuman-kgough_'s own words
I have been trying to an apartment and I keep getting the message that I can't add my credit card (and I've tried two different ones). I keep getting notices to my email from AirBnB telling me they've added the card. My bank tells me it is approving the purchase but it is showing up as "approved for $*.**" because AirBnB is not processing it as an actual transaction. Could you please tell me what you need so that you can sort this out on your end?
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Customer service issue
Reported by GetHuman-kgough_
May 21st, 2018 - 8 mons ago
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Seen by 3 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-kgough_ started working on this issue
May 21st, 2018 5:16pm
GetHuman-kgough_ confirmed the issue is fixed. Hooray!
May 21st, 2018 8:46pm