The Host is breaching the contract and will not allow our family to check into the unit...

GetHuman-shena_hl's customer service issue with AirBnB from May 2018

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The issue in GetHuman-shena_hl's own words
The Host is breaching the contract and will not allow our family to check into the unit. She claims her window to allow guest was *pm to *pm. Due to inclement weather our flight was delayed and we can't make it to the unit till *:** pm. She said she will not wait for us and only gave us till *pm to arrive, and have access to the unit. We have been treated unfairly and we want a full refund of our money.
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AirBnB

Customer service issue
Reported by GetHuman-shena_hl
May 17th, 2018 - 10 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman-shena_hl started working on this issue
May 17th, 2018 8:50pm