I texted this morning but gave up. I am having a processing fee for a reservation I mad...

GetHuman654150's customer service issue with AirBnB from May 2018

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The issue in GetHuman654150's own words
I texted this morning but gave up. I am having a processing fee for a reservation I made last night deducted from my refund. Andrew said I was entitled to a full refund prior to my accepting my first choice reservation. I looked up your policy and I should not be charged the Airbnb processing fee when I was cancelling in ** hours. I feel bad keeping Andrews places tied up but stopped the cancellation until we figure it out. I thought you would get back to me promptly this morning.*Thanks, claudia
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AirBnB

Customer service issue
Reported by GetHuman654150
May 3rd, 2018 - a yr ago
I have an issue with AirBnB too
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Seen by 4 customers so far
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Timeline
GetHuman654150 started working on this issue
May 3rd, 2018 9:03pm