We need to know if we are renting tonight or not. It says problem processing

GetHuman637453's customer service issue with AirBnB from April 2018

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Help with my AirBnB issue
Before contacting them, items GetHuman637453 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman637453's next move: have a AirBnB rep call.
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman637453's own words:
The problem I ran into: We need to know if we are renting tonight or not. It says problem processing
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman637453
Apr 28th, 2018 - 3 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 2342 others
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Timeline
GetHuman637453 started working on this issue
Apr 28th 2:58pm