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GetHuman3856294's customer service issue with Air Canada from October 2019

Help with my Air Canada issue
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Before contacting them, items GetHuman3856294 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman3856294's own words
I have been trying to book flights for my boss, Diane J. Brisebois (Aeroplan number *********) for well over a month now by logging in to her account. I get as far as just before seat selection and I have been continuously getting an error message. "We are temporarily unable to process your request. Please try again later. (err-*) (****)" and I can't go any further. I then need to log in as a guest which means filling out all the information which normally would be populated. As you can appreciate this has become more than frustrating. She has even tried from her own computer with the same results and needless to say she has become beyond frustrated. The fact that she has just become a member of the "* million mile club" makes it even worse. I have spoken to several of your agents and no one seems to be able to assist.**HELP ! ! !

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Air Canada

Customer service issue
Reported by GetHuman3856294
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 4670 others
0 customers following this

Timeline

GetHuman3856294 started working on this issue
Oct 30th, 2019 8:23pm
GetHuman3856294 indicated the issue is not fixed yet.
Oct 30th, 2019 8:42pm
GetHuman3856294 indicated the issue is not fixed yet.
Oct 30th, 2019 8:50pm