Air Canada Customer Service Issues

Hello everyone, I need some assistance with a change to my travel plans. My girlfriend and I are scheduled to fly from Paris to Vancouver on September 3rd, returning on September 12th. Initially, our return flight (Vancouver to Paris) was booked as AC312 to Montreal and then AC884 to Paris. However, upon reviewing the itinerary, we have been rebooked on AC807 to Montreal and AC2400 to Paris, resulting in a delay of nearly 3.5 hours. This delay would cause us to miss our connecting flight from Paris to Budapest. I am kindly requesting to be placed back on the original flights or onto an alternative route that would align closer to our original arrival time in Paris on September 13th at 6:30 AM, even if it involves additional layovers or an earlier departure from Vancouver. Kind regards, Ondej F.

I mistakenly made a payment to Air Canada and did not receive a ticket. I'm unsure how this occurred as I only checked flights to Ottawa on their website without making a booking. The funds were deducted from my account, totaling over £[redacted]. My bank, National Westminster, has advised that I should be refunded since no service was provided. Air Canada needs to confirm in writing that no service was rendered to proceed with disputing the payment. The transaction reference is AUTH/REF CODE: [redacted]. I am keen to resolve this promptly. Please contact me via email to assist in resolving this matter. - A.S.

This issue arose due to the advice given by the Air Canada Agent. When I mentioned that Mr. Miller could have time to renew his passport, the agent dismissed it as a computer issue, stating that since the passport expires at the end of January, there were 60 days available, providing assurance to proceed to the airport. Relying on these guidelines led to Mr. Miller missing the flight, incurring a $2,[redacted] expense. Had the agent provided accurate information, recognizing the 90-day requirement instead of the 60 days she cited, this situation could have been averted. I emphasize that the error and ensuing costs were a consequence of the agent's misguidance, not mine. I respectfully request a refund in light of these circumstances. Thank you, Salvatore Canzonieri

I had to contact customer support for a flight change and requested a callback from Air Canada. During the call, the representative was extremely rude to me when I asked a simple question. I have 22 years of retail experience and have never been spoken to so disrespectfully on the phone. The agent abruptly questioned me about a mistake on my ticket, and when I tried to explain, it escalated into a confrontation before I eventually ended the call. The lack of courtesy and professionalism was shocking, and I hope this is not the typical customer service experience with this representative. As a 70-year-old senior, I have never encountered such arrogance before. The encounter left me feeling frustrated and disappointed.

We were denied boarding on flight AC857 at LHR on 26 July due to visa requirements unknown to us. Consequently, we were informed our return flights on 12 August AC1519 & AC864 were forfeited because of the incident. We obtained new tickets to Miami and for return. Surprisingly, we received an email from you on 11 August to check-in for our flight back, which we didn't use as we had been told it was canceled and purchased alternative tickets. It appears unnecessary. Citing Dove v Iberian Airways, where the plaintiff obtained a refund in a similar situation, we seek a refund for the cost of the tickets for our return journey that were revoked.

Name: Dave Doyle Phone: [redacted] Email: [redacted] Booking Confirmation: RQ7HEE Trip Type: Round-trip Departure City: Edmonton Int. (YEG) Arrival City: Honolulu Int. (HNL) Departure Date: October 07 Return Date: October 21 I recently changed the flight dates for my wife and was correctly charged for it on August 28th. I haven't received a receipt for this transaction and need it for reimbursement from my employer. The charge amount was $[redacted].00. I contacted AIRMILES, from where the ticket was purchased, but they couldn't provide a receipt. I was informed that only the airline can issue a receipt. Could you please assist me in obtaining the necessary receipt? Thank you.

My spouse and I traveled from Paris to Denver through Vancouver on Saturday, September 7, [redacted], with the following flights: AC807 from Paris (CDG) to Vancouver (YVR) and AC8108 from Vancouver (YVR) to Denver (DEN). During the check-in process via the Air Canada app, we mistakenly indicated the number of checked bags for Boris Gitarts as 0 and for Liliya Gitarts as 2, resulting in an overcharge. Regrettably, we did not immediately notice this error as the charges were displayed in euros. We were unable to receive a refund from Air Canada customer service at Paris CDG since the transaction was completed online. Kindly process a refund to our Visa card. We appreciate your assistance. Best regards, B. and L. Gitarts. Contact email: lgitar****@comcast.net

I need help understanding Air Canada's carry-on baggage policy. My carry-on meets the dimensions of 21.5 x 9 x 15.5 inches, but I am unsure if the height of 21.5 inches is a strict requirement or if as long as the total dimensions are under 46 inches it will be accepted. I am traveling from SFO to Montreal via Vancouver BC and will need to recheck my bags. I want to avoid high baggage fees by having to check my carry-on. My bags exceed 21.5 inches in height, and I cannot find clear information about the cumulative dimensions on Air Canada's current website.

My family and I were traveling from Ottawa to Colombo on September 7th, [redacted], through Air Canada flight AC [redacted]. The flight was delayed due to technical issues. Upon landing in Toronto, we missed our connecting flight, and Air Canada rerouted us through Emirates flight EK [redacted]. We had two backpacks and three carry-on bags within the baggage allowance set by Air Canada. However, Emirates requested us to combine our backpacks into the checked luggage, exceeding the weight limit and incurring a $[redacted] fee. Although we understand Emirates' policy, we believe that Air Canada should have coordinated the baggage transfer more efficiently. I initially contacted Air Canada, who advised me to reach out to Emirates. Emirates, on the other hand, directed me back to Air Canada. I seek a refund for the unexpected baggage charge. Thank you.

Both Air Canada and Aeroplan are slow in sending the verification code via email. This morning, on Monday, Sept 16 at 7:12 AM, I requested a login verification code. However, the email with the code only arrived at 3:01 PM on the same day. When trying to use the provided code, I received an error message saying "invalid jwt" in red. This has made it impossible for me to log in. Recently, I was required to enable two-step authentication and change my password. After changing the password, the email with the verification code experiences a delay of about 2 hours, sometimes not arriving at all. The last email I received was dated last night, Thursday, Sept 12 at 8:15 PM, with a 6-digit code that was rejected. Even after requesting a new email 30 minutes ago, with a 2-minute timer, it has not arrived. As a result, I am locked out of my account, and there doesn't seem to be any published technical support number available.

Hello, I recently purchased a ticket from Online Travelgenio for a flight to Israel on December 11th, [redacted]. My ticket reference number is ADUJCE under the name Leah Gital Spivack. However, I forgot to modify my connection flight from Baltimore to Toronto from December 10th to December 11th in order to be with my husband. Unfortunately, Travelgenio was not very helpful when I contacted them for assistance. I would appreciate it if you could help me change my flight to December 11th. You can reach me at [redacted] I am hearing impaired, so please communicate via text message for easier communication. Thank you.

I'm relieved to report that my partner managed to resolve the issue this morning. However, I was quite frustrated last night when I discovered that despite booking a month in advance and paying to secure seats closer to the front to avoid motion sickness during the flight, the airline changed our seats to row 61. This change seems illogical as we initially had seats in row 26 on a smaller aircraft, and now we are placed in row 44 on a plane with similar seat arrangements. To ensure that we are not seated at the back of the plane, we have paid extra for seats with additional legroom. The process has been incredibly irritating, but fortunately, we noticed the change before arriving at the airport, potentially saving us from experiencing discomfort on the 9-hour flight to our honeymoon destination.

I made a reservation for a one-way flight from Toronto to Shenzhen with booking reference KUYN4R for my departure on 10/30/[redacted]. Despite having an Aeroplan number [redacted]88, I can't locate my booking details. I need assistance in securing a confirmed seat for my flight from Beijing to Shenzhen on CA867, as I have been unable to access Air China's website to choose my seat. Please confirm if my booking reference for CA867 is MFFD7D and advise me on how to select a seat. I am Chi Chung Kevin Ling. Thank you.

I recently paid for checked luggage for my upcoming flight AC [redacted] departing from Boston on October 5. When I added 2 bags to check in, I was prompted to indicate a special item - in this case, a firearm. Despite only having 2 bags total (including the firearm), I was charged for an additional bag, resulting in a total payment of $[redacted].00 via Visa. I now realize the error and would like to request a refund for the extra bag charge that was incorrectly applied.

I experienced a frustrating situation with Air Canada and MEA in Lebanon. MEA changed the gate number last minute without any announcement, causing me to miss my flight. Despite being stranded in transit at Paris for 24 hours, neither airline is helping me. They keep passing the blame onto each other and refuse to book my next flight. It's unfair to be stuck in an airport with no assistance and uncertain of a solution. I expect better customer service from Air Canada, even when working with partner airlines. I demand a refund and a swift resolution to this unacceptable situation. Airlines should take responsibility for their passengers, especially in challenging circumstances like mine.

I wanted to report a potential scam involving Air Canada operating from Hull, QC. The caller identified as Bell Canada and left this number: [redacted]. I have informed Bell Canada and urged them to investigate and possibly terminate service for this customer. The scam sounds authentic as they use an Air Canada recording. Please reach out via email to update me on your actions regarding this matter.

Reference number: SKS2PZ. I traveled with Jamie F. and Kathryn H. on the return flights from Rome, Italy to Pittsburgh, PA. This trip was the most challenging experience I've had while traveling. Our flights were delayed, canceled, and an additional flight was added to get us back to Pittsburgh. When we booked this trip six months ago for $1,[redacted], we chose it for the shortest travel time. However, due to the schedule changes, we ended up spending 22 hours traveling to Pittsburgh, which is unacceptable. The only response we received was an apology with no solution offered, which is also unacceptable. We are requesting a substantial monetary reimbursement instead of airfare vouchers. A reimbursement of around $[redacted] would be fair compensation considering we could have booked a similar trip for $[redacted]-[redacted]. Please address this matter appropriately.

I experienced delays on my flights recently which caused me to miss my connections and my cruise. I need documentation from the airline regarding the delays and updated itinerary information for my travel insurance. They also require proof of payment for the trip. I appreciate your help in providing this information promptly. Thank you.

Dear Air Canada Customer Service, I am disappointed and offended by the decision to stop addressing passengers as "ladies and gentlemen." The overall flight experience, including with Air Canada, has become dehumanizing with cramped seats, poor legroom, decreasing customer service, and now even the basic courtesy of "ladies and gentlemen" is being removed. This departure from social norms is upsetting. In the pursuit of political correctness, you risk alienating most of your customers. Considering your new approach, here are some suggestions for alternative greetings: "Welcome to our boarding process," "Greetings to all passengers," or "Hello, valued travelers." It seems like customer feedback and research were overlooked in this change. Your airline seems to have lost its way, and I regret to say I no longer have the same affection for Air Canada that I used to. Sincerely, James Z.

My spouse and I traveled from Montreal to Houston, TX on October 9, with a layover in Orlando (Flight AC [redacted]). Unfortunately, our luggage did not arrive until October 19, causing quite a bit of inconvenience. We initially filed a claim with United because the flight from Orlando was operated by them (claim: IAH81613M). Despite facing challenges, we later contacted Air Canada for assistance. After some back and forth, they provided us with a new claim number, IAHUA57787, which eventually led to the recovery of our bags. It was discovered that Air Canada had possession of our luggage the entire time in Montreal, placing the blame on their mishandling. This experience has left us dissatisfied, and we may opt to avoid Air Canada in the future. Additionally, we were surprised by the $30 fee per bag, especially since we typically benefit from complimentary baggage with our United Chase card, a perk that Air Canada Rouge unfortunately did not honor in this situation.