My wallet was stollen with my Aetna card in it. i need a replacement.

GetHuman-jmmu's customer service issue with Aetna from December 2019

Help with my Aetna issue
The issue in GetHuman-jmmu's own words
The problem: My wallet was stollen with my Aetna card in it. i need a replacement.

GetHuman-jmmu did not yet indicate what Aetna should do to make this right.

How GetHuman-jmmu fixed the problem
I couldn't navigate the Aetna web site too well. I didn't know what key words to use because I had my card stolen and I expected some options from the site. I tried using a robot but it didn't get back to me. I also think until I found a copy of my Aetna Explanation of Benefits, which happened to come in the mail at a critical time, I wouldn't have been successful. But once I saw that aetnaseniorproducts.com was the key, I was fine. I just don't find the web site useful but the benefits statement was great.
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Aetna

Customer service issue
Reported by GetHuman-jmmu
Dec 10th, 2019 - 3 years ago
Fixed
GetHuman-jmmu shared how to fix
Seen by 46 customers so far
Similar issue to 210 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman-jmmu started working on this issue
Dec 10th, 2019 1:36am
GetHuman-jmmu indicated the issue is not fixed yet.
Dec 12th, 2019 5:39am
GetHuman-jmmu indicated the issue is not fixed yet.
Dec 12th, 2019 5:42am
GetHuman-jmmu indicated the issue is not fixed yet.
Dec 12th, 2019 5:28pm
GetHuman-jmmu confirmed the issue is fixed. Hooray!
Dec 12th, 2019 6:53pm