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The issue in GetHuman1899725's own words
I am trying to enact a Coordination of Benefits between Aetna and Cigna.**I was literally toyed with" by your agent when I called there over *** hour ago. I am sure she felt pretty proud of herself be leading the conversation in a direction that not only confused and frustrated me, but where I got the feeling that she derived pleasure by making another person suffer.**Prior to my phone call to Aetna, I received a voicemail message from my own insurance company, Cigna, by a lady named Debbie. Debbie has to be about the nicest person I have ever encountered in the customer service field. I will forward you the * *** minute voicemail she left for me, regarding her own attempt to coordinate benefits with Aetna, and you will notice two things: ***) how great of an agent and human being this person is, and you may actually be able to model your own employees' phone etiquette*acumen*delivery after this ladies'. ***) You will observe how ridiculously difficult it is to coordinate benefits with your company, Cigna.It is as if your system--the people that operate within this system--have been designed to prevent coordination of benefits from occurring. **I work in a purchasing capacity for the headquarters of a Fortune *** company. **Aetna is not our insurance carrier and I have little desire to see Aetna included in any opportunities my company has in the future, as we consider better plans and better services.**Please fix my issue. Your agent received the lowest marks possible, and I tried to leave a message when prompted, regarding my experience, but your system cut me off. **Basically, at every touch point in this customer service experience where your company had a moment to shine, there was a "solar eclipse" perpetrated either by the agent or by your system, which left me completely in the dark and feeling cold. It was as if by design. **Vaughn Chapman****-***-****
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