Did not know I had a time limit on using my card within a certain time period to keep points active.

GetHuman4277626's customer service issue with Aeroplan from January 2020

Help with my Aeroplan issue
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman4277626's own words
I was changing my password because the app no longer reconazie my old password.*This is when I saw I lost my **** areoplan rewards. ... Aeroplan ***********I am emailing to ask why I never received notice that my aeroplan rewards were expiring on October **, **** of *,*** rewards? I had no idea they were going to expire by not using my card for purchases that honor the aeroplan card.**Is there any way that those reward miles (*,***) be adjusted back to my account as a one time favor?**I will make sure to keep my card active so as not lose them again! I will shop in a store that honor the Aeroplan card.. **It bothers me that I never saw this before and now I have (zero) rewards please help!**Thank you for your time**Dawn
I am not impressed losing my rewards and honestly I did not know I needed to use my card in a business that supports aeroplane within a time limit. Had I known I would have kept my card active.
Giving me back My points with out a penalty and I will make sure to keep my card active by shopping in a business who supports aeroplan miles.
Toyota Canada in Penticton BC gave me my card when they were honoring it. Not sure how long, **** or **** maybe??
Tried to call by phone but after ** minutes of being put on hold I hung up and wrote an email instead.
How GetHuman4277626 fixed the problem

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Aeroplan

aeroplane card*
Customer service issue
Reported by GetHuman4277626
Jan 22nd, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 1763 others
0 customers following this

Timeline

GetHuman4277626 started working on this issue
Jan 22nd 12:22am
GetHuman4277626 indicated the issue is not fixed yet.
Jan 23rd 2:38am
GetHuman4277626 indicated the issue is not fixed yet.
Jan 23rd 3:11am
GetHuman4277626 indicated the issue is not fixed yet.
Jan 23rd 3:15am
GetHuman4277626 indicated the issue is not fixed yet.
Jan 25th 11:44pm
GetHuman4277626 indicated the issue is not fixed yet.
Jan 26th 10:50pm

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