Obtain the gift cards promised ... Donald Allen **** *** ****A letter was forwarded on Oct.*,*****requesting the points be converted to gift cards. One for Costco & the other for Indigo.This letter explained that the points would expire on Oct. **, **** & therefore needed prompt attention. We have received no reply & it is now Nov. *,**** Please attend to this matter right away and send the certificates as requested. It is unfair to punish this card holder for the existing circumstances & does nothing for the image of Aeroplan.
This was especially frustrating as the card holder is deceased as of Sept **,**** & the death certificate was forwarded as requested.
Please make this right by forwarding the gift cards as promised
He was along time customer & It is expected you will honor your commitment*****************He was a long time customer & has flown many miles & utilized Aeroplan points on many occasions.
A Letter was forwarded on Oct.*,**** to **** Grant, Mac Conachie Way, Richmond, BC V*B *K*