Donald Allen **** *** ****A letter was forwarded on Oct.*,*****requesting the points be...

GetHuman3907245's customer service issue with Aeroplan from November 2019

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman3907245's own words
Obtain the gift cards promised ... Donald Allen **** *** ****A letter was forwarded on Oct.*,*****requesting the points be converted to gift cards. One for Costco & the other for Indigo.This letter explained that the points would expire on Oct. **, **** & therefore needed prompt attention. We have received no reply & it is now Nov. *,**** Please attend to this matter right away and send the certificates as requested. It is unfair to punish this card holder for the existing circumstances & does nothing for the image of Aeroplan.
This was especially frustrating as the card holder is deceased as of Sept **,**** & the death certificate was forwarded as requested.
Please make this right by forwarding the gift cards as promised
He was along time customer & It is expected you will honor your commitment*****************He was a long time customer & has flown many miles & utilized Aeroplan points on many occasions.
A Letter was forwarded on Oct.*,**** to **** Grant, Mac Conachie Way, Richmond, BC V*B *K*
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Aeroplan

Aeroplan points from flights taken
Customer service issue
Reported by GetHuman3907245
Nov 9th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 1261 others
0 customers following this

Timeline

GetHuman3907245 started working on this issue
Nov 9th, 2019 4:14pm
GetHuman3907245 indicated the issue is not fixed yet.
Nov 10th, 2019 1:18am
GetHuman3907245 indicated the issue is not fixed yet.
Nov 10th, 2019 1:20am
GetHuman3907245 indicated the issue is not fixed yet.
Nov 10th, 2019 2:59pm
GetHuman3907245 indicated the issue is not fixed yet.
Nov 10th, 2019 8:32pm
GetHuman3907245 indicated the issue is not fixed yet.
Nov 12th, 2019 5:21pm

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