I booked a flight using reward points and I need to cancel it. the booking number is R...

GetHuman-patbarf's Cancel flight issue with Aeroplan from November 2019

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The issue in GetHuman-patbarf's own words
I booked a flight using reward points and I need to cancel it. the booking number is RSFJGR. My aeroplan number is ***********Sunday I went through the steps online to cancel the flight and when I clicked the last 'are you sure' button - I was told I'd have to call an agent to finalize the cancellation. I have spent more than an hour since then trying to do that. Every time I call ( five times). I go through the steps to log in and am then told there's a backlog of callers and to call back. Every. Time. I once almost thought I was on the way to an agent and then got pointed form the system. I tried once again to cancel the flight online but for some reason, all options to actually cancel the flight had vanished. When IO click the 'cancel a flight' tab, all I get is my booking and the option to pick a seat. I've searched High and low and asked friends to see if I'm loosing my mind by not being able to find a means to cancel the flight. It's as if fairies took over the website and removed all the buttons I used on the weekend. **My flight is Sunday, November **. I cannot be on it. All I want is to cancel the flight before the weekend so I can get my points and fees back. There is a **-hour cancellation window and I'm becoming anxious that I'll not be able to make it. **Please help. *pat barford

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Aeroplan

Cancel flight issue
Reported by GetHuman-patbarf
Nov 5th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1202 others
0 customers following this

Timeline

GetHuman-patbarf started working on this issue
Nov 5th, 2019 2:18pm