I booked a flight using reward points and I need to cancel it. the booking number is R...
GetHuman-patbarf's Cancel flight issue with Aeroplan from November 2019
Help with my Aeroplan issue
First: share to improve GetHuman-patbarf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-patbarf may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-patbarf's own words
I booked a flight using reward points and I need to cancel it. the booking number is RSFJGR. My aeroplan number is ***********Sunday I went through the steps online to cancel the flight and when I clicked the last 'are you sure' button - I was told I'd have to call an agent to finalize the cancellation. I have spent more than an hour since then trying to do that. Every time I call ( five times). I go through the steps to log in and am then told there's a backlog of callers and to call back. Every. Time. I once almost thought I was on the way to an agent and then got pointed form the system. I tried once again to cancel the flight online but for some reason, all options to actually cancel the flight had vanished. When IO click the 'cancel a flight' tab, all I get is my booking and the option to pick a seat. I've searched High and low and asked friends to see if I'm loosing my mind by not being able to find a means to cancel the flight. It's as if fairies took over the website and removed all the buttons I used on the weekend. **My flight is Sunday, November **. I cannot be on it. All I want is to cancel the flight before the weekend so I can get my points and fees back. There is a **-hour cancellation window and I'm becoming anxious that I'll not be able to make it. **Please help. *pat barford
GetHuman-patbarf did not yet indicate what Aeroplan should do to make this right.
I have an issue with Aeroplan too
How GetHuman-patbarf fixed the problem
We are waiting for GetHuman-patbarf to fix the problem and share the solution with the rest of us customers.
Please help with my Aeroplan issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians