I have tried for hours going in circles trying to log into my account. Of course if yo...

GetHuman3851163's customer service issue with Aeroplan from October 2019

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman3851163's own words
I have tried for hours going in circles trying to log into my account. Of course if you have not logged in since September **th according to a message, you need to reset your password. I went in circles for hours trying but without being able to log in, you cannot change your password. I was on hold for over an hour trying to speak to a real person, that is almost impossible. A travel agent finally came on the line and tried to help but even after an hour of trying to reset the password, he indicated it was changed but we still could not log in as it claims I have not verified my email address. I have verified the fricken email ** times and on and on the circle goes going nowhere. He said maybe wait and hour or two to see if the change goes through somehow. Couple hours later and I still cannot log in so cannot book any travel. Apparently if I want to book any inclusive travel, I have to book this through 'Package Travel' on the site as agents cannot help but how is one to find out what needs to be redeemed and what else needs to be paid , especially when one cannot even log in. I have never seen a sight more frustrating in my adult life than this other than perhaps the Air Canada website trying to book travel. Seriously, this is the best a business can do. I am just about ready to change airlines and credit cards.*Larry Schindel

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Aeroplan

Customer service issue
Reported by GetHuman3851163
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1128 others
0 customers following this

Timeline

GetHuman3851163 started working on this issue
Oct 29th, 2019 11:43pm
GetHuman3851163 indicated the issue is not fixed yet.
Oct 29th, 2019 11:45pm
GetHuman3851163 indicated the issue is not fixed yet.
Oct 30th, 2019 2:01pm
GetHuman3851163 indicated the issue is not fixed yet.
Oct 30th, 2019 2:01pm

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