My name is Carone Beaucage and my Aeroplan number is *** *** ***. I am currently in Ind...

GetHuman-caronenb's Change flight issue with Aeroplan from October 2019

Help with my Aeroplan issue
The issue in GetHuman-caronenb's own words
My name is Carone Beaucage and my Aeroplan number is *** *** ***. I am currently in Indonesia* my daughter and I have flown here on points. We need to change our return flights home. I am concerned as I know that we need to do this by calling the call centre.**The last time I called there was an extremely long wait. I will have to do this call, from Indonesia, from my CELL PHONE. I cannot wait long, or at all. We had a medical situation earlier in the trip that required me calling my Canadian insurance company this way ( there are no landlines at most places now, everything is cell). The bill was staggering and I cannot do this again. I almost need insurance in the event I may need to contact insurance (!)**Please advise how I can best reach an agent. Thank you!

GetHuman-caronenb did not yet indicate what Aeroplan should do to make this right.

How GetHuman-caronenb fixed the problem
I put a lot of $ down on an Indonesian calling card* SIM so I could sit on hold for ** minutes to the Aeroplan Centre, and then be CUT OFF. I tried again the next day and got through after twenty minutes, changed the issue.
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Aeroplan

Change flight issue
Reported by GetHuman-caronenb
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman-caronenb shared how to fix
Seen by 10 customers so far
Similar issue to 983 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-caronenb started working on this issue
Oct 15th, 2019 5:51am
GetHuman-caronenb confirmed the issue is fixed. Hooray!
Oct 20th, 2019 2:00pm