I flew from Russia to jfk my bag and my sons bag were lost. We flew into jfk on...

GetHuman1003739's customer service issue with Aeroflot from August 2018

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I flew from Russia to jfk my bag and my sons bag were lost. We flew into jfk on ****:**. Aero flight *su***. Our tickets *su-****** and su******. I have called your lost and found **-***-***-**** left messages and no one has contacted me. We were on vacation for ** days all of our clothes were in our bags. We purchased all new clothes we had a wedding in Italy. Why is no one getting back to us on the status of on bags. Our bags must have not been transferred when we flew from Rome to Moscow SVO . We paid a lot of money on our flight tickets and our clothes. This is very poor customer service. I will never use your airline again and I am going to write online about your poor service and to never use your airline. Very unhappy customer LeeAnn ohara and Danny ohara. Please get back to me ASAP. I don’t want money to cover our lost I want our luggage your staff is incompetent not transferring our luggage from Rome flight *su****
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Aeroflot

Customer service issue
Reported by GetHuman1003739
Aug 17th, 2018 - a yr ago
I have an issue with Aeroflot too
Fixed
Seen by 14 customers so far
Similar issue to 21 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1003739 started working on this issue
Aug 17th, 2018 1:52pm
GetHuman1003739 indicated the issue is not fixed yet.
Aug 18th, 2018 2:03pm
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Aug 18th, 2018 4:14pm
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Aug 18th, 2018 4:16pm
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Aug 18th, 2018 4:19pm
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Aug 18th, 2018 6:52pm
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Aug 19th, 2018 3:33am
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Aug 20th, 2018 11:03pm
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Aug 20th, 2018 11:04pm
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Aug 20th, 2018 11:05pm
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Aug 20th, 2018 11:05pm
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Aug 20th, 2018 11:07pm