I was booked to travel to Dublin on *nd September, a changed flight by you recently to...

GetHuman-osullin's Cancel flight issue with Aer Lingus from August 2020

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The issue in GetHuman-osullin's own words
I was trying to get a refund or voucher * **% for my flight as it is no longer viable. This was laid out above and is detailed ... I was booked to travel to Dublin on *nd September, a changed flight by you recently to *.**am and an original return date of **th September. *The booking reference is: *N*DFN*passenger: Nuala OSullivan *As Ireland is in lockdown and I was due to visit my ** year old mother this trip is no longer viable. Please advise me of my options:*** ** **** *** ****or *****@***.com *I would accept a voucher * ** % or a direct refund. *Kind regards *Nuala
This is frustrating as my first note to you had all the information you require. I also tried to ring but the phone is constantly engaged.
Please refund my ticket, as you cancel it, or award a voucher with **% as the cancellation is out of my hands. *I cannot stay with a ** year old under current restrictions. I have use aer lingus frequently for ** years and would like to continue to do so.
I've been a customer since the ****s travelling back and forth to Dublin to see family several times a year and booking for my extended London family to make the value trip. I have been a valued customer for over ** years.
I've tried ringing but no number is working. I've tried emailing too but replying to your email does not work and I'm told that you don't have an email for me to access.
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Aer Lingus

Cancelling and voucher * **% or refund
Cancel flight issue
Reported by GetHuman-osullin
Aug 19th, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1199 others
0 customers following this

Timeline

GetHuman-osullin started working on this issue
Aug 19th, 2020 2:17pm

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