Aer Lingus Customer Service Issues

My wife and a friend had booked a flight to Ireland that was canceled by Aer Lingus due to the Covid-19 outbreak. On May 20, she was verbally assured by an Aer Lingus representative that a full refund was in process but would take some time. However, just yesterday, she received an email from Aer Lingus stating that only about 10% of the refund would be issued and advised her to seek the remaining amount from her travel insurance, which unfortunately does not cover pandemic-related cancellations. We are hoping to receive the full refund that was initially promised on May 20, [redacted]. --Hollis B.

Dear Aer Lingus Team, I have received an email from Opodo requesting reimbursement for my flight with Aer Lingus. I am seeking your assistance to proceed with the refund. Your prompt attention to this matter is greatly appreciated. Thank you. Sincerely, Armin S. Translation: Dear Customer, Below are the steps for the reimbursement process for your flight(s) with Aer Lingus (Opodo booking reference: [redacted]): 1. Contact Aer Lingus to request a refund confirmation specifying the amount to be refunded and the date/time of authorization. 2. Forward the confirmation email from Aer Lingus regarding your refund request to: [redacted] Once received, we will process the refund to the original payment method. Did you know you can manage your booking online? Click here to check your refund status, request an invoice, cancel your booking, get a confirmation, and more! If you require further assistance, feel free to reach out. Best regards. Your Opodo customer service

I applied for a refund voucher in March, but it hasn't arrived as of today, September 18th. Despite the Aer Lingus app message stating that refunds would be processed by the end of July, I have yet to receive mine. I tried contacting customer service to escalate the issue to a manager, but I was denied. My emails regarding the voucher have gone unanswered. I initially applied for the voucher to support Aer Lingus during this challenging period, but my patience has been tested. With my return flight eventually being canceled, I now prefer a monetary refund. While I understand the challenges faced by airlines currently, the lack of response and unhelpful customer service is unacceptable.

Dear Sir or Madam, I am writing to inform you of the cancellation of my booking QY8TA3 for the following 4 passengers: - Isabelle GRAVIERE - Cécile TRONCY - Sarah FOUCHARD - Céline MENIELLE for the following flight: Outbound Flight Departure: Charles de Gaulle (CDG), Paris, France Date: 10/18/[redacted] 5:10 PM Arrival: Dublin (DUB), Dublin, Ireland 6:00 PM Duration 1 hour 50 minutes Aer Lingus (EI527) Direct Flight As a reminder, the law states that there is force majeure in contractual matters when an event beyond the control of the debtor, which could not have been reasonably foreseen at the time of contract conclusion and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling their obligation. If the impediment is final, the contract is automatically resolved, and the parties are released from their obligations as provided for in Articles [redacted] and [redacted]-1". In this case, it is clear that the impediment to carrying out our stay in Ireland resulting from the mandatory quarantine imposed by the Irish government appears to constitute a case of force majeure, within the meaning of the aforementioned provision. This has an irresistible and unforeseeable nature. Therefore, I request the resolution of my contract, in other words, the retroactive cancellation of it and the reimbursement of the funds paid in accordance with the provisions of Article [redacted] of the Civil Code. Thank you for acknowledging my decision and keeping me informed as soon as possible. Best regards, Isabelle GRAVIERE

I made flight arrangements through Kiwi.com on December 1, [redacted] (Booking Number 92 [redacted] [redacted]) for flights from NQY to JFK with a stopover in DUB on Aer Lingus. The total cost was £[redacted].94 and includes hold luggage for all flights. Passengers are Linda S. and George A. S. Recently, we received a message from Kiwi.com regarding a schedule change. After reviewing the new flight times, we found that the connection was impossible due to an earlier departure. We opted to cancel the trip with Kiwi.com's assistance. Despite the delay in processing the refund, we are hopeful for a positive outcome. We appreciate your cooperation during this time. Regards, G. and L. S.

Dear forum members, I would like to share my experience with a recent situation involving Aer Lingus. Earlier this year, my partner and I booked flights to Ireland for May, but due to Covid-19 restrictions, we decided not to travel. Aer Lingus offered us vouchers for the total booking amount plus 10% for canceling our flights. After canceling and receiving only a partial voucher, we requested the remaining amount multiple times with no success. Despite numerous calls to Aer Lingus since June and promises of assistance, we have yet to receive the full voucher amount. Despite understanding the challenges the pandemic has brought, it is frustrating to not receive the promised voucher. We are determined to receive the full voucher amount promised by Aer Lingus by October 23, [redacted]. Customer service should uphold their promises, especially during these challenging times. Regards, D.H. M.V.

I am disappointed as our flight was turned around mid-air due to a lack of proper weather checks. This delayed my visit to my sick child, causing inconvenience and extra costs. I require compensation for this incident, which not only made me miss my transportation but also endangered us. The cabin crew shares my frustration and advised me to file a complaint. I could have chosen another airline but picked yours based on past positive experiences. However, this time has left me severely dissatisfied. I demand prompt compensation and an explanation for the abrupt turnaround. Await your prompt response at [redacted] Thank you.

To Whom It May Concern, I am extremely dissatisfied with the service provided on my recent flights with the reference number 2M8YT6. Boarding the flight from Amsterdam to Dublin was chaotic, with no adherence to social distancing protocols. Onboard, we were seated in row 2A without any disinfectant wipes provided. Additionally, I found it unnecessary to have 8 flight attendants onboard who provided virtually no service, while refusing to give out water for security reasons. The return flight from Dublin to Chicago exhibited similar issues during boarding and the lack of hygiene standards. The flight attendants were unprofessional and rude, and the service on board was subpar compared to other airlines I have previously flown with. I expect a refund for the poor service and disregard for passenger safety during these flights. Yours sincerely, [Initials]

**Customer Service - Reservation 2Q3INH** To whom it may concern, I would like to bring to your attention my recent booking made on November 15, [redacted], for Mr. Philippe EOUZAN, Mrs. Monique EOUZAN, and Mr. Jean Pierre EOUZAN, with your airline for the following flights: - Outward flight: Marseille - Dublin, EI [redacted] on Sunday, May 10, at 4:10 p.m. - Return flight: Dublin - Marseille EI [redacted] on Wednesday, May 20, [redacted], at 3:35 p.m. Ticket number: [redacted][redacted] - [redacted] Ticket issue date: November 15, [redacted] Due to the ongoing disruptions caused by the coronavirus, I was informed that I could postpone my trip or receive a credit from your company. However, close to the departure date, I struggled to obtain information on the status of my flights through your IT platform or by contacting customer service France. Unfortunately, the lack of updates regarding the cancellation of my flights was a disappointment. Upon discovering the cancellation through a friend's assistance, I promptly requested a refund. A reimbursement file was allegedly opened under references [redacted] for both the outward and return flights in the name of EOUZAN. Since then, I have not received any further updates despite my attempts to follow up. As recently communicated via email on May 11, [redacted], I was notified that the return flight on May 20, EI [redacted], was also canceled. In line with European regulation [redacted]/[redacted], I am seeking a reimbursement for the canceled flights initiated by the airline. I kindly request a prompt response either by post or email to: [redacted] Copies of this correspondence have been forwarded to your head office in Dublin for their information. I appreciate your attention to this matter and anticipate a timely resolution. Best regards, M. EOUZAN

Hello, I want to share my recent experience with a canceled flight by Aer Lingus. My name is Clelia Castaldo, and my flight back to JFK (NY) on November 21 was canceled. After contacting the airline, I was informed that all flights for November were canceled. They advised me to reach out to my agency for a refund or rescheduled flight, but I have been struggling to get a response. I urgently need a refund to secure my trip back to the USA. I am facing additional expenses for accommodation due to this situation. It has been distressing not getting any assistance despite my efforts to resolve this matter. I hope for a resolution promptly as I need to return to NY as soon as possible. I have faced challenges reaching anyone willing to address my concerns, and even the agency (ASPA) has limited ability to help. I seek a swift resolution as I have not received any communication about the flight cancellation via email. I hope to find a resolution soon. Thank you. Clelia Castaldo.

Hello, good afternoon. I have requested the voucher or refund for my trip on May 17th to Dublin on several occasions, but I have not received anything yet. My locator is 2RYZL2. My name is Maximiliano Paiser Garcia, and I am traveling with Yolanda Paiser Garcia and Maria Del Pino Acosta Dominguez. Our flight was EI0782 on May 17th at 20:05, returning on May 29th at 14:45 from Gran Canaria to Dublin. I kindly ask for your assistance as I have been waiting for a long time, and I see that my brother has already received a voucher for the same flights. Thank you.

I made a voucher request in June [redacted] but have yet to receive it. I want to use it for a trip in May. Aer Lingus informed me that my voucher, along with a 10% bonus, will be sent shortly, but I am concerned about the timing. I received an email stating my booking is cancelled, and the voucher will be sent to the person who made the booking. I hope to receive it on time to plan my trip. Thank you.

Hello, In March, my partner and I traveled to Toronto on the 13th with a return flight scheduled for the 21st, with booking reference 2HBBGN. Due to COVID, we had to change our return to the 18th. I filed a claim with my VHI travel insurance for the unused flight on the 21st, and they requested evidence that we flew on the 18th and did not use the flight on the 21st, without receiving a refund from Aer Lingus. Any assistance would be greatly appreciated. You can reach me at [redacted]. Thank you, A. Brooks

Dear AT&T, I am writing regarding case number [redacted] and my interactions with Tim, a customer relations executive. On March 20th, I submitted my complaint using your online form. The next day, I spoke to a representative at the Aer Lingus check-in desk in Dublin about the issue. She documented my concerns around 11 a.m. Tim finally responded to me on April 13th at 9:40 p.m., three weeks after my initial complaint. His reply was completely inaccurate. I pointed out the errors in my response on April 20th at 12:58 p.m. to [redacted] Despite sending two follow-up emails on April 24th and 27th to Tim at the same email address, I have yet to receive any further communication. This lack of response from a customer relations director is unacceptable. Sincerely, DM

I wanted to share my experience. Last November, my booking got cancelled, so I asked for a voucher. However, I haven't received it yet. On February 2nd, I followed up with Eunice through chat, and she said my voucher request was processed. Despite this, the voucher hasn't arrived. It's been 8 months since the initial booking was made under the name Ndidi Cowan, using the email [redacted] with the reference 2MDA78.

This is urgent. Regarding Flights EI13681 and E13684, three of us are scheduled to fly from East Midlands to Belfast City on June 12th and return on June 20th. One passenger is a 95-year-old with limited mobility. I have requested special assistance for boarding as she cannot climb steps but can move around inside the cabin. I have informed you that she will bring a mobility scooter (Careco Eclipse Travel Mobility Scooter) and asked for clarification regarding disassembling it. Despite sending three emails and calling the helpline three times, I have not received a response. East Midlands airport directed me to your airline. Feeling anxious as the flight is soon. Please assist. My phone number is [redacted]1. Regards, JM

To whom it may concern, I am writing in relation to flight number 2SUM2W. When I booked it yesterday, the price was €83.99 as shown on the return flight screen. However, when I tried to book a single trip, the price increased to €94.99, which I paid using my avios points. Today, the price for the return screen and single journey remains the same. I am confused as to why I was charged €11 more for booking a single journey yesterday. I am a frequent flyer with Aer Lingus, and I find this misleading pricing unacceptable. I have never experienced such dishonest and unprofessional behavior with any other company before. Aer Lingus previously overcharged me for a return flight from Tenerife, only refunding the taxes initially. However, you rectified the situation and offered a goodwill gesture. I hope you address this matter favorably.

Good morning, I am in urgent need of assistance regarding my flight booking with ID: [redacted] for passengers Thomas and Jennifer Graham traveling from Belfast to East Midlands on 12/08/21 and returning on 16/08/21. I recently received an email on the 26th of June informing me that the flight has been canceled. Despite my efforts to reach out to various sources, I have been unsuccessful and had to wait on the phone for over an hour this morning only to be told that all agents are busy. I made the booking on the 2nd of April [redacted]. I kindly request help in finding alternative flights for these dates as I have already booked accommodation and cricket tickets for the [redacted] Series. Your prompt assistance would be greatly appreciated. Thank you, Thomas Graham

Hello, I made a flight booking on May 13, [redacted], for the EI014 flight scheduled for August 17-27, [redacted], with booking ID [redacted]. My third-party booking agent, BravoFly, informed me on July 16, [redacted], that the flight was canceled. I requested a refund through Bravofly, but on July 20, [redacted], I received an SMS from AerLingus saying the itinerary had changed. Despite having an AerLingus account and app, I did not receive any direct communication regarding the flight status. I am unable to view or manage my booking details on the app or website. I usually handle these matters independently but am facing challenges with the AerLingus app, website, and call center. Contacting BravoFly was easier than reaching AerLingus in this situation. I would appreciate direct confirmation from AerLingus about the flight status, refund process timeline, and assurance of a successful visit via a different airline if needed.

Dear AerLingus Customer Service, I am writing to address my concerns regarding my booking reference 2GKJIJ for a family trip to Lisbon on August 7th. Due to the rescheduled flights for both outbound and inbound journeys that do not suit our plans, I requested a refund on July 17th under reference number [redacted]. Despite receiving an automated response, I have been continually contacted about rescheduled flights that are inconvenient for us. My attempts to contact the helpdesk have been unsuccessful as I have been put on hold indefinitely. I have also emailed the refund request but have not received an acknowledgment. As our travel date approaches, I am growing increasingly anxious. It is important to emphasize that my family of five will not be able to make the rescheduled flights on August 6th and 13th. I am seeking confirmation that our refund is being processed promptly. I would greatly appreciate an acknowledgment of my concerns and confirmation that our decision not to travel on the rescheduled dates has been noted. Thank you for your attention to this matter. Best regards, Aisling G.