Today I received an email from you advising me to complete API ( Advanced Passenger Inf...

GetHuman-patsyfit's customer service issue with Aer Lingus from January 2019

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The issue in GetHuman-patsyfit's own words
Today I received an email from you advising me to complete API ( Advanced Passenger Information ) for myself and my husband in preparation for our trip to USA on **********. Ref number: *EXITW. However, on logging in to my Aer Lingus app, API is not an option on “Manage My Booking” ?? Where does that leave us ??! We have never had to do this before, having travelled to USA as recently as last March. Our ESTA is up to date. Please clarify the situation for me by emailing me to the address below. Thank you. Patricia Fitzmaurice.
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Aer Lingus

Customer service issue
Reported by GetHuman-patsyfit
Jan 8th, 2019 - a mon ago
I have an issue with Aer Lingus too
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GetHuman-patsyfit started working on this issue
Jan 8th 10:32pm