My flight was abruptly cancelled one hour before departure on September **, ****. I wa...

GetHuman1308399's customer service issue with Aer Lingus from October 2018

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The issue in GetHuman1308399's own words
My flight was abruptly cancelled one hour before departure on September **, ****. I was travelling with a friend who uses a wheelchair, and it took ** minutes for someone to come to help her to the Baggage Claim Area. I am told that I am entitled under EU Laws to a $*** Euro payment for both tickets which I purchased through American Express.*Amex said I have to contact Aer Lingus directly and their is no number for customer service. Very poor customer service, in my opinion.
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Aer Lingus

Customer service issue
Reported by GetHuman1308399
Oct 10th, 2018 - a mon ago
I have an issue with Aer Lingus too
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Seen by 1 customer so far
Similar issue to 588 others
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Timeline
GetHuman1308399 started working on this issue
Oct 10th 1:17pm